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500 error on some Ning Networks

Hello!

Due to the maintenance in the Ning systems, 500 errors might appear on some Ning Networks.
It usually takes up to 20 minutes for our technical team to solve such issues.
We do apologize for the inconveniences, but the maintenance works are necessary for stabilizing our systems and improving their functionality in future.


Regards,
Ning Team

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Replies

    • Hi there,

      We do apologize for the inconveniences the report has already been filled and passed to our tech team.

      When there will be the fix released we would inform you via email.

      Regards,

      Ning Team.

       

  • Thanks but we are still facing some difficulties even today, Tuesday morning, 3rd Jan, 2017. I complained.

    This is what happened...

    Dr. Krishna Kumari Challa

    Jan 1, 7:07 PM PST

    Hello, I am facing problems with my Ning network again. We cannot access it properly. Error 500 is the main problem members of my network are facing. Then since yesterday what we add to the network is not appearing on the Home Page. 
    Sometimes the matter we add is disappearing after clicking on 'save' button.
    I request you to look into these problems and get them rectified.
    Thanks
    Krishna Kumari Challa
    www.artlab.ning.com

    I got the same old reply from Nign Help center..

    Hi there,

    We have checked your account and everything seems to be okay. Please check it and let us know if you have the problem from your end. 
    Thank you for using Ning.

    Thanks, 
    Karina

    I sent this reply...

    Don't give the same old reply over and over again. I am fed up. Just now one member joined my network and it didn't appear on the Home Page. Do you think we are lying when we complain? 

    Krishna
    So the problems persist. When we complain , we get the same old message over and over again. 

    Ning, when will you improve?

  • I'm doing my best to remain patient but here we go again.  Today we're unable to add "features" and they are missing in 2.0.  Seriously???  I realize that when Ning was purchased (each time) the crew we were let go.  I also realize and am thrilled this new buyer is finally devoting some cash flow to personnel to monitor Creators, reach out on tickets and at least on developer to fix the issues.  It just 'feels' as though the developer/engineer (whatever you want to call him) is disabling things he doesn't understand and the websites are feeling the pain.  Just the idea that broadcast messages aren't working and that all of our forum posts are filling the page instead of the 8 or 10 we select, makes my brain explode!  How can we possibly stay in touch with our members.........unless we use a third party.  Our home page designs have imploded.  That's just crazy.  ANY other website out there would be ALL over this and fix it promptly.  Maybe they need another engineer?  Maybe they need just one with more experience?  idk.  It just feels like he's removing code he doesn't 'get' and then waits to see if anyone complains.  "Oh, that's what that does?"  Come on now.  That's not how you run a business.

    Yes I've filed a ticket.  No need to respond here Anna.  Just needed to vent.

    • Kos, thanks for your comment, but I still want to reply to you to explain ourselves. The issues with features, broadcast messages etc, were all caused by the same technical issue that brought down many networks with the 500 error. Our programmers started fixing it as soon as they could. We understand your frustration and do our best the solve all the existent issues on Ning.

      We have a team of experienced developers who don't experiment with code just to see what happens. They are trying to solve the issues that have been on Ning for years, causing lots of issues on networks.

      I'm sure that you will make sure that new Ning team is here only to make the service the best it's ever been pretty soon.

      Cheers!

      • Anna I appreciate your intervention.  That's how it feels to "us" out here in the field and you may say 'that's how it was when we got it' but in all honesty, it's not.  We didn't have broadcast messages not being sent, Activity Feeds and photos not appearing.  These are new to the platform.  Now in all honesty, we've been told before that 2.0 was deteriorating and beginning to  erode so it's quite possible that these can be attributed to 'that'.  It still doesn't explain why things are going back in 3.0.  Either way, we breathe a sigh of relief when they're repaired quickly.  We've lost soooo many friends who took their site elsewhere.  Nings size has been cut dramatically.  It's been difficult to remain loyal but a few of us are still here, waiting.  Again, I truly appreciate your intervention here (please never leave!).  It's far, far worse when we're left to our own demons. 

        May 2017 be a new year for Ning.  I have dreams that those who left, will eventually regret their decision.  I can dream!  lol

      • I am sympathetic towards the site owners experiencing difficulties - it is beyond frustrating to feel unable to fix errors - but at the same time I am also very grateful for the undeniable efforts the new team have been making to improve the service. It has been a noticeable improvement in general. Plus direct communication from Ning here in Creators is very reassuring. Please don't retreat if we occasionally vent our spleen. It can be enormously difficult for a Creator if a site does not work smoothly, as we invest so much of our energy and love into them. You are doing a good job. Thanks for the updates.

        • vent our spleen

          LOL You can say that again.

        • Thank you, Anam. We appreciate that!

  • I'm having this problem now in my network sociosdoflamengo.ning.com

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