Current status of the Ning Platform is always available on the Ning Status Blog.

A Follow-Up Message from our CEO

I just wanted to take a moment and provide you with an update and thank you for the positive feedback.  It's important to hear we are moving in the right direct.  Several great suggestions regarding new features and functionality have been received and are currently under review.   Soon, we’ll start sharing some of your ideas to solicit feedback.   
 
A lot of the feedback we’ve received so far has been concerning Ning 2.0.  We know some of you have made significant investments in customizing your 2.0 networks.  Despite our intent to restart the migration process from 2.0 to 3.0, we won’t be forcing anyone to migrate at this time.  We’re still retooling the process and will make an announcement with more information here when it’s ready to go.
 
In support news, we’ll complete the transition moving our support back in-house this week.  We’re working diligently to reevaluate our internal policies and procedures to streamline the support experience.  This will take time, but it’s a top priority.
 
Please keep the feedback coming.  We need to hear the good, the bad and the ugly. As I said previously, I don’t consider you customers but partners, and I look forward to a prosperous partnership! 

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    • See my posts below, I am still having this very frustrating problem and others. 
      Responses I get from NIng are just platitudes to try and shut us up till they can sort out what going on. 

      Not professional, not good enough, start making a noise. 

      Its the squeaky wheel that gets the oil. 

    • Hi there,

      We are really sorry that this has affected your network as well. We have added the name of your network and the email of the network creator to the filed report, so once it will be fixed the network creator will be informed about it.

      Best regards,

      Kyryl.

      • Kyryl, are there ANY updates on this issue at all?   I am aware from my ticket in my member dashboard that you've added the name of my network to the filed report, but it's been over a week and we cannot search discussions or members.  It's really problematic for us, and concerning as to the type of support we can expect from Ning.   We would greatly appreciate an update as our institute relies on our forum to support thousands of students. Could you at least update the Ning Status Blog? 

  • Can members with a Ning 2 site tell me if your search engine is working normally? Mine is missing most of the results.

    • Hi Steve,

      We do apologise that this issue has affected your network.

      Could you please provide us with an example so we could add your network to the filed report?

      Looking forward to hearing from you.

      Best regards,

      Ning Team.

    • Ning 2 site with 97,000 members (although a fraction of that actually active at any time --- usually only 10-30 online at one time) and have seen no break in service or features past few months
      • Thanks Kevin. Open pretty happy with mine, and I've had very little in the way of problems. But this is one huge one. The most troubling thing is how hard it is to reach anybody to help us. I'm worried that the company is having financial problems.
    • Steve, our search function has been broken since Friday. I submitted a ticket that day and have received no response. I then tried several other ways to reach Ning, still no response. Any content older than February 1 is not searchable.
      • Thanks, Michelle. Is it broken when you search for members as well, either from the public member section or the member manager?

        • Yes. All search is broken including member search from all access points. I even tried going into a discussion category and searching there as an attempt at a workaround. No luck. Nothing has been posted on the Ning status blog since December 28 so we have no idea what is happening.
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