Current status of the Ning Platform is always available on the Ning Status Blog.

A Follow-Up Message from our CEO

I just wanted to take a moment and provide you with an update and thank you for the positive feedback.  It's important to hear we are moving in the right direct.  Several great suggestions regarding new features and functionality have been received and are currently under review.   Soon, we’ll start sharing some of your ideas to solicit feedback.   
 
A lot of the feedback we’ve received so far has been concerning Ning 2.0.  We know some of you have made significant investments in customizing your 2.0 networks.  Despite our intent to restart the migration process from 2.0 to 3.0, we won’t be forcing anyone to migrate at this time.  We’re still retooling the process and will make an announcement with more information here when it’s ready to go.
 
In support news, we’ll complete the transition moving our support back in-house this week.  We’re working diligently to reevaluate our internal policies and procedures to streamline the support experience.  This will take time, but it’s a top priority.
 
Please keep the feedback coming.  We need to hear the good, the bad and the ugly. As I said previously, I don’t consider you customers but partners, and I look forward to a prosperous partnership! 

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          • Thanks, Michelle. I thought I was hacked.

            • Oddly comforting that we aren't alone, but sorry for the frustration! We can relate. I hope we can get a resolution.
              • Me, too. The lack of communications is worrisome.

                • My community still waiting for a fix on this also. It's frustrating that there simply is no news, update or request for additional information about this large issue. Correct, no search results contain content from before Feb. 01.

                  As a content provider, it's essential to have a search feature that works. Fortunately I also have a tag search feature that I paid for and which is working (Ning doesn't search for tags, go figure ...). 

                  • Jaysis lads, ye don't know how lucky ye are to have a Search at all. Guess what! Ning 3 has no search feature and we have to shoehorn in a Google search...lol

                    Nah, I understand how frustrating it is when something doesn't work, just pointing out we would be hitting the champagne over in Ning 3 if we had these problems.. :D

  • Are they answering support emails?

    • none of mine recently 

      • Thanks, Paul. Doesn't sound like good news for Ning then.

  • Is phone support completely gone?If I call the 650-713-3156 I'm told the call can't be completed as dialed.

    If I call the 855-233-6436 number I get woman's voice recording that says "Thank you for calling customer support. Please wait. We will call you back shortly." Then about 15 seconds later it hangs up.

    • Hi Steve,

      Sorry, we have had the issue our lines yesterday. They should be working fine now

      Apologies for the inconveniences.

      Best regards,

      Ning Team.

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