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Announcements from Ning

A Follow-Up Message from our CEO

I just wanted to take a moment and provide you with an update and thank you for the positive feedback.  It's important to hear we are moving in the right direct.  Several great suggestions regarding new features and functionality have been received and are currently under review.   Soon, we’ll start sharing some of your ideas to solicit feedback.   
 
A lot of the feedback we’ve received so far has been concerning Ning 2.0.  We know some of you have made significant investments in customizing your 2.0 networks.  Despite our intent to restart the migration process from 2.0 to 3.0, we won’t be forcing anyone to migrate at this time.  We’re still retooling the process and will make an announcement with more information here when it’s ready to go.
 
In support news, we’ll complete the transition moving our support back in-house this week.  We’re working diligently to reevaluate our internal policies and procedures to streamline the support experience.  This will take time, but it’s a top priority.
 
Please keep the feedback coming.  We need to hear the good, the bad and the ugly. As I said previously, I don’t consider you customers but partners, and I look forward to a prosperous partnership! 

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Replies

  • I too have been a long time member with 2.0. I don't want to move to 3.0. My site is small for an alumni group and will not get any larger nor take much of your time answering questions. If you raise the rates as you have stated then I too will migrate to another forum. I am currently looking into that aspect right now. Is there any thought at all about keeping the rates the same for small venues such as mine?

    • Good luck migrating. I'm having to copy and paste each post from my old site to my new one because the archiving tool doesn't work and the parts that it does manage to download are full of coding errors that make it impossible to upload in bulk to another site. 

  • well I sure hope you don't do away with 2.0 as you said I have invested to much to loose it .. don't like 3.0 and never will . now if you give 3.0 the same ability to as I do now with 2.0 then it might be worth changing to , but if not you will loose my support . I pay for 2.0 but will not pay for 3.0 if it stays as is ...  QUIT TRYING TO MAKE THINGS SO EASY FOR PEOPLE TO DO THING ON THERE CELL PHONES AND NOTBOOKS AND TABLITS WHILE THEY DRIVE ON THE ROAD . SO QUIT MAKEING IT SO EASY FOR PEOPLE TO KILL EACE OTHER BY USEING THE NEW CODEING TO SERFE AND TEXT WHILE DRIVING ... THE MORE YOU MAKE IT EASY FOR THIS TO BE DONE , CONSEDER YOUR SELF THE CORPERIT IN HELPING PEOPLE GET KILLED AND KILL OTHERS BECOUSE YOU MAKE IT SO EASY TO DO !!!!!!!!!!! LEAVE WELL ENOUGH ALONE  ... 

  • I am a long time customer, at least I think so, started my "main" community back in 2009. I am wondering if you have any plans to consider providing communities that are created purely to help a disadvantaged population and/or communities to help facilitate communication at schools (ie PTO/PTA/PTSA) type sites with any kind of discount. Most sites I've run or helped create have been purely to help these kinds of populations and it would be a very positive way to be a part of making non-profit/public education sites both step it up and get you publicity. I'd love to know and hope that everything smooths out for Ning and all our communities.

    • I agree.  I too wish Ning came back with free websites for nonprofits.  I'm going back over to Wix for a new one I'm working on and not happy at all about it.  Would much prefer it be on 3.0 if the price were right.

    • Agreed. I hope the idea gets some traction. 

  • Hello family Greetings, the music players is what I called my attention 
    many years ago when it starts with ning, music and image is a communication
    that understands the whole world and could be basic in the community so that the language
    is not a limitation, I wait for the chat to open my network thanks light be
  • I finally have some functionality in my member search and advanced search capability. THANK YOU.

    It only took 9 days, loads of messages, tickets, fb posts, and frustration with customer service staff that don't have the knowledge of how to provide customer service. The  CEO needs to have a very serious look at customer service management and what information is provided to complaints and problems. Never did they clearly answer a question, never did they actually tell what their problem was, how they were planning to fix it or when it was likely to be done. 

    VERY HAPPY IT NOW WORKS 

    Very frustrated with customer service, categorically the worst and most frustrating experience I have had in 8 years on this site.

    All i ever wanted to know was, what was going on, how and when it was likely to be fixed - was that too much to ask?

  • Search works fine for us and has.............

  • WHAT IS GOING ON Search still does not work. I did a search for myself among other things that should have found but nope not one was found. Now I own it and I'm the administrator and it can't find me. I'm beginning to think others are right and your company is having financial problems. It may be time to look for another IP.

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