Current status of the Ning Platform is always available on the Ning Status Blog.

A Message from Our CEO

I want to take this opportunity to thank each and every Network Creator for your continued support!  On behalf of the entire Ning Interactive team, I can tell you that we’re motivated and inspired by the communities you’ve created and are dedicated to helping you and your networks succeed. 

The past few years have been challenging, both to our employees and more so to you, our Network Creators, but I can confirm that’s all in the past now.  We’re committed to developing our people, strengthening our platform, and reopening the lines of communication while rebuilding our own community here on Creators.  We’re excited for the future and the opportunity to work with you, and we hope to exceed your expectations.

Since taking ownership of Ning Interactive Inc. on October 1, 2016, we have focused on stabilizing our environment and fixing old, outstanding bugs.  We canceled the rate increase that was scheduled to go into effect October 1st of last year and increased our billing and technical support hours to be 24/7.  We’re investing capital in infrastructure and human resources, all to ensure the success of our customers, platform, and scalability.

As we start a new year, we’re shifting our focus to features, functionality, and customer transparency.  Below is a list of some (but by no means all) of our Ning 3.0, Q1 objectives for 2017:

  • Add Features: Events, Search, Chat, and Paid Access
  • Restart 2.0 to 3.0 migrations
  • Establish a new NC Council to participate in the creation of a new Product Roadmap
  • Successful implementation of at least two customer-driven features
  • Weekly status updates here on Creators

As CEO, I want to hear directly from you how we’re doing in the following areas:

  • Customer Support:  Are we doing better or worse? What aren’t we doing that you would like to see?
  • Transparency & Communication:  Are we communicating as much as you’d like?  What else would you like to hear from us?
  • Existing Features & Functionality:  Issues you’ve encountered using them, how they can be improved, etc.
  • Ning Network Design Tools:  What tools can be improved? What additional tools are needed?

If there is anything that we can do to improve our service to you, I will listen.  Send your feedback to CEOtalk@ning.com, and please be sure and include your network’s URL in your message.   I look forward to hearing from you!

Our developers also want to hear your perspective on which features and functionalities you find useful or would like to see in the future.  We'll monitor your feedback for future consideration, using it to fine tune improvements to existing features and new features added to the Product Roadmap.  In some cases, we may respond directly for further clarification.  Message DeveloperTalk@ning.com, including your network’s URL, to share your insights with the team. 

In closing, we have much work ahead of us, not the least of which includes earning back your trust. However, with a new team and renewed focus, coupled with your restored trust and partnership, we’re energized to make 2017 our best year yet!

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Replies

  • Thank you for reaching out.

    Mode's management gutted NING and their disgraceful, greedy and unethical conduct will bring them their just rewards.  Of that I am certain.

    I am glad that someone decent is taking over.  I realise that you have inherited a total disaster.   There is no repairing the damage that has already occurred.  But I am confident that NING can be again what it was intended to be.

    Best wishes and thank you

    Alex

  • Thank you.  :)

  • This is good news and I will say that the response has been better in the last few weeks, it is nice to do business with someone who respects their customers and wants to work for the benefit of all concerned!

    I think we were all looking for someplace to go for a while there, but if you continue to make improvements you may find some who jumped ship because of the problems here, looking to return for the better services.

    Thank you for showing us that you care enough to take the time to let us know what to look forward to in the future!

    Thank you

  • Great news!

  • Kudos!  It is so nice to see engagement again from NING- this is great news and we certainly hope that this breath of fresh air is the sign of great things to come.  We do ask that you not ignore NING 2.0----many of us have stayed on 2.0 as many features are missing in 3.0.

    www.navydads.com

  • So Happy to read this and to meet you Mr. Rubio!


    ...I'm on ning since 2008. We passed some time wondering what was going on, why there was no more development.
    I run a quite a big community and was looking on some other platform to move on.
    But now I am sure I will find in Ning what I need, some new features and ability to have a good support.

    Thumsbs un from Spain!

  • I have been waiting too long for Ning to update all the feature on Ning 3.0. 

    Finally, a great news from Ning. Hope Ning will do a great job!

  • Thank you!!!!
  • Nice to meet you Bryce!

  • Thank you! I'm trying to get more bang for my buck and leave these Golden arches behind!

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