As 2016 comes to a close, we wanted to take a moment to share some of our progress over the last few months.
Stability
Our Engineering and Operations teams have had their heads down working to resolve the underlying causes of recent platform instability. As a result, you’ve probably noticed fewer 500 errors and accessibility issues. We’re dedicated to continuing to improve up-time in the coming year.
Billing & Technical Support
We’ve been hard at work making improvements to your support experience, as well. You’ll likely remember from years past that our technical support winds down a bit around the holidays. However, this year, we’re ramping up our support! We’ve added new in-house Community Advocates to our team, which has allowed us to increase our presence here on Creators and in our social channels. We’re also pleased to announce that we’ve expanded our hours to provide 'round the clock support from here on out! With 24/7 billing and technical support, you can contact us whenever is most convenient for you!
Bug Backlog
We’ve started working on the bug backlog and are making progress. We’ll continue working through known issues in the new year. Networks affected by open issues will continue to be contacted as they are resolved.
New Features
While we’ve released a few small updates so far, our focus the past few months has been on platform stability and support. We look forward to bringing you more updates big and small in the new year!
Thank you for sticking with us and your continued loyalty. We look forward to a lot fewer posts thanking you for your patience and a lot more introducing new features in 2017! Stay tuned for more updates in the new year, and Happy Holidays from all of us here at Ning!
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Replies
Happy Holidays and A Happy New Year!
Thanks for the progress report!
Platform Stability, 24/7 support, and "We’ve added new in-house Community Advocates to our team" - - all great to hear.
Thank goodness
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