Current status of the Ning Platform is always available on the Ning Status Blog.

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End of Year Progress Report

As 2016 comes to a close, we wanted to take a moment to share some of our progress over the last few months.  

Stability
Our Engineering and Operations teams have had their heads down working to resolve the underlying causes of recent platform instability.  As a result, you’ve probably noticed fewer 500 errors and accessibility issues.  We’re dedicated to continuing to improve up-time in the coming year.

Billing & Technical Support
We’ve been hard at work making improvements to your support experience, as well.  You’ll likely remember from years past that our technical support winds down a bit around the holidays. However, this year, we’re ramping up our support!  We’ve added new in-house Community Advocates to our team, which has allowed us to increase our presence here on Creators and in our social channels.  We’re also pleased to announce that we’ve expanded our hours to provide 'round the clock support from here on out!  With 24/7 billing and technical support, you can contact us whenever is most convenient for you!

Bug Backlog
We’ve started working on the bug backlog and are making progress.  We’ll continue working through known issues in the new year.  Networks affected by open issues will continue to be contacted as they are resolved.

New Features
While we’ve released a few small updates so far, our focus the past few months has been on platform stability and support.  We look forward to bringing you more updates big and small in the new year!

Thank you for sticking with us and your continued loyalty.  We look forward to a lot fewer posts thanking you for your patience and a lot more introducing new features in 2017!  Stay tuned for more updates in the new year, and Happy Holidays from all of us here at Ning!

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Replies

  • Cant send Message to my members when will this be fix?

    • Hi Dan,

      As I see your issue has been already passed to the engineering team.

      As soon as they resolve it you will receive the email from us to make sure that your messaging is working properly.

      Apologize for the inconveniences.

      Regards,

      Ning Team.

       

      • Thanks for your prompt reply and action.

        Best Wishes to NING Team.

      • Sounds good do we have a time frame on when this problem will be resolved?
        • Hi there,

          Unfortunately we cannot provide the exact date when the fix would be released, but we are trying our best to resolve this issue as soon as possible.

          Regards,
          Ning Team.

  • Happy Holidays! Wow! Thanks Ning Team! Great news to end a crappy year!

    A toast " To a fantastic New Year and a great working relationship with the new Ning Team!!!"= less site stress!

    • Thanks, Suzie!

      Cheers! :)

  • Wonderful work! Keep it coming!! Brainwave Fusion is here to stay.

    • Thank you for being with us, Dan!

  • NC for Hire

    Big Thanks to the New and Improved Ning Team for all of your hard work.  Trust that it is VERY much appreciated.  This time last year (and the year before) we were all pulling our hair out.  You guys are changing that and it does not go unnoticed.

    Last Year We were Like this:

    2017 is starting to look like this, thanks to you!

    Happy Holidays!

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