We appreciate your business and the opportunity to bring social media services at competitive rates. However, like all companies, we face increases in costs each year. We have a percentage of uniquely successful customers with large numbers of memberships that require the storage and delivery of large amounts of content. As a result, it has become necessary to increase rates on those networks requiring larger storage space on our servers.
In order to continue providing the best service to our top tier customers and our network as a whole, we are compelled to adjust our subscription plans in 2016 to address the increasing costs associated with maintaining our Ning infrastructure. As a result, we are taking the following actions:
- Instituting a 100,000 membership cap and a 500 GB data storage limit on the Ning 2.0 Pro plan
- Instituting a 10 GB data storage limit on the Ning 3.0 Basic plan
- Instituting a 50 GB data storage limit on the Ning 3.0 Performance plan
- Instituting a 100 GB data storage limit on the Ning 3.0 Ultimate plan
- Implementing a new tier of subscription plans to support our top tier networks
As of January 1, 2016 the new subscription plans will go into effect for both Ning 2.0 and Ning 3.0 networks and our subscription plan structure will be as follows:
|
Ning 2.0 |
Mini |
Plus |
Pro |
Business Plus |
Corporate* |
|---|---|---|---|---|---|
|
Price (Monthly) |
$2.95 |
$24.95 |
$59.95 |
$500 |
$1,000 |
| Price (Annually) | $19.95 | $239.90 | $599.90 | $5,000 | $10,000 |
|
Member Limit |
150 |
10,000 |
100,000 |
100K - 1M |
1M 1.5M |
|
Storage Limit |
1 GB |
10 GB |
500 GB |
501 GB - 1 TB |
1 TB - 3 TB |
|
Ning 3.0 |
Basic |
Performance |
Ultimate |
Business Plus |
Corporate* |
|---|---|---|---|---|---|
|
Price (Monthly) |
$30 |
$59 |
$119 |
$500 |
$1,000 |
| Price (Annually) | $300 | $588 | $1,188 | $5,000 | $10,000 |
|
Member Limit |
1,000 |
10,000 |
100,000 |
100K - 1M |
1M 1.5M |
|
Storage Limit |
10 GB |
50 GB |
100 GB |
101 GB - 1 TB |
1 TB - 3 TB |
*In the event these limits are exceeded, custom pricing shall be negotiated.
We’ve begun reaching out to the Network Creators of the largest networks and will continue to reach out to Network Creators currently exceeding either the storage or member limits in the coming months. If you have not received an email from us regarding your network's member count or storage, you do not have to select a new plan.
For those who have received an email, you will have the following options:
- Elect to continue your Ning subscription under one of the new plans. The new plan will go into effect on the date specified in the email you receive from Ning, and your monthly invoice will reflect the new rate. Your plan will renew monthly until canceled (you can reference our cancellation policy here: http://www.ning.com/billingpolicy/). Previous annual plans will be credited for the amount of any unused portion. Payment for the new plan will be collected from the default payment method associated with your account.
- Elect to remain on your current plan, removing members or content to remain within your plan’s stated limits. Removing inactive members and their content will lower your network’s member count and storage space on our servers.
- Elect to cancel your Ning subscription. If you elect to cancel your subscription, you may do so at any time before the date specified in the email you receive from Ning. (You can reference our cancellation policy here: http://www.ning.com/billingpolicy/). Annual plans will be issued a prorated refund for the unused portion of your subscription.
Prior to canceling your membership, you may contact Ning customer support to assist with archiving your network’s content.
Please notify us of your election to continue your subscription under the new plan or to cancel it by replying to the email address contained in the email by the specified date. If we do not receive your election by the date specified in the email, we will deem your membership cancelled and will terminate your membership effective the specified cutoff date.
We regret having to take these actions, however, we have no choice in order to maintain the Ning service for our members. We appreciate and thank you for your understanding in this matter.
Replies
It's my understanding any emails also are also replies logged in a network's ticket section of their dashboard.
Not clear about the rest that you have stated but ultimately I don't think you are advocating communicating on here and expecting a response here in this year or the next as a viable solution. I imagine we are on the same page about the best action to being to contact them directly if one feels what they have said here is unclear. Heck, you get a better chance of a response on Facebook rather than here. :-)
I havent received any notification from NING and already my admins are concerned and Im increasingly worried about the costs you are imposing!
I am to
And hwen I clean comments out pics out some old blogs out old non active mebers out does not seem to change much at all today nottas change/
1 gb on 3.0 for 3.00 wow and 10 gb on 2.0 hummm should not both be 10 gb 2.0 is 25.00
I have both communities concerned about the cost not sure how long Ill be able to keep 3.0 lol
Ning are disgusting
Ning needs help ... seriously guys ... seriously, you need help...
I'm out right now! This is the last month here!!!
FOUND IT HERE
Changes to Ning 3.0 Based on Your Feedback
We launched Ning 3.0 just over two weeks ago. While the overall market response has been really awesome, we have – based on the feedback here on Creators – somewhat underestimated the confusion and potential pain this new generation platform could create for some of you.
We value and carefully consider your input, and have decided to offer more flexibility and appreciation for you all as existing Ning customers.
Grandfathered in at 2x Member Limits
Rather than differentiate plans by features, storage and bandwidth, we set member limits for each plan. Number of members is a visible and intuitive measure of Network Creator success. We believe that you deserve a break when the time comes to upgrade. Therefore, existing Ning Networks will be grandfathered in at 2x the member limit of the new plans.
When you upgrade from Ning 2.0 to Ning 3.0, the Basic plan will support 2,000 members and the Performance plan will support 20,000 members. According to our data, this means that less than 1% of all our existing customers should see any price increase.
3-Month Post Upgrade Grace Period
We have also decided to give you an extra three more months after you upgrade before applying any member limits. And we will provide you with tools during and after the upgrade process to remove long-time inactive members from your network and clean house.
Limitless Moderators
Several of you voiced concerns with limiting the number of moderators. Recruiting active members to help moderate is a powerful tool for NCs to effectively manage their community and reward their most engaged members. We agree and we will be changing our pricing plans to reflect this. All Ning 3.0 subscribers can have an unlimited number of moderators (capped by your members plan limit). Moderators can be given full moderation privileges (approve, feature, edit, delete or suspend) for multiple features, content type and/or members. However the Ning 3.0 plans include a limitation on the number of Administrators—those with full access to the design, layout and settings of your network— Administrators will be limited to 2, 5 and 10 respectively.
I remember once seeing ning saying if you migrate to 3.0 your bandwidth and member limit will double for instance the networks with 10 k members will be given space for 20 k what happen to that ?
Happy Holidays from Ning everyone here we go lol
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