Current status of the Ning Platform is always available on the Ning Status Blog.

Announcements from Ning

Price Increase Rollback

Since coming under new management, we’ve spent time reviewing all the feedback you’ve given us about the price increase here on Creators, in tickets, and in call notes.  We’ve heard you loud and clear!  So we’re pleased to announce that we are not proceeding with the increases for Ning Plus and Pro nor are we discontinuing grandfathered Ning Mini networks at this time.  

Instead of spending time working on the legwork leading up to a price increase, we’d rather get back to working on bug fixes and new features.  Please take a look at the FAQs below.  They should answer any questions you have about this, but please don’t hesitate to reach out if you don’t see your question answered below.

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I canceled my Ning Mini subscription in anticipation of the October 1st deadline.  Can I reactivate it?
Yes!  While we no longer offer new Ning Mini subscriptions, we’re happy to reinstate or create new subscriptions for Network Creators who canceled previously grandfathered plans.  Simply call our billing team or submit a ticket here to reactivate your network.

I was on Ning Pro but downgraded to Plus in anticipation of the increase deadline.  How do I upgrade back to Pro?
Simply give our billing team a call or submit a ticket from the Dashboard of your network to request plan change.  Once your request is processed, your plan change will take effect immediately.  A credit for the unused portion of your service term will be applied to the new invoice generated by the plan change.

I switched from monthly to annual billing in anticipation of the increase.  Can I go back to monthly billing before next year?
Yes!  While we don’t normally allow downgrades from annual to monthly billing before the end of the annual service term, we’re making an exception in this case.  If you submit your request to us to switch from annual back to monthly billing by November 1, 2016, we’ll change your plan from annual to monthly, effectively immediately once the plan change is processed.  You’ll be charged for annual service from the date of your previous plan change through the date your billing is changed and then from that date through then end of your next bill cycle for monthly service.

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Replies

  • Hey even paying for the craptastic support we are getting now is ridiculous. Can't get a status, can't get answers from support, can't get any help period. To whoever bought, enjoy the rabid alligators and crushed glass you are inheriting.

    • Maybe they can concentrate more on the above you mentioned.. can appreciate they didn't double the prices after all.. when you have different owners with different agendas allow different results .. this is a good start for all right now.. be very Thankful.. otherwise shut site needs no support from Ning..  

    • Kristin, hit the rabid alligators and crushed glass on the head!  Wonder if any of the original support are left?

  • Image result for THANKS

  • THANK YOU!!!!!  

  • Thank you Ning! As a 501 C3 who have been here since 2007, the price hike would have forced us to leave at the beginning of the year. Thanks to your change of heart and your renewed commitment to the platform, I have hope that we can continue to grow and succeed together. A gradual increase in prices as the platform and features grow will be welcomed among us who understand how business works, because we understand upgrades cost you, therefore it will cost us. Thank you again and keep up the great new beginning!

  • Very much a step in the right direction! Yes I have some questions

    1) What is our support line?  Is it 24/7 ? Do we continue to send in emails, post on FB and twitter?  What can we expect communication wise?

    2) I do like the focus on fixing the bugs, when can we expect that our members will be able to log into our sites again?

    3) Who/what company now owns Ning?

    Thank you for hearing our cries of abuse by the previous NING staff and welcome, we truly are glad to see you. 

  • Thank you Ning! I've been a loyal customer since 2007, I appreciate you listening to us and not increasing the prices!! Looking forward to any NEW features you will be rolling out!

  • I feel like I've travelled back in time 4 years!  I'm encouraged by the positive tone of this announcement. Such an improvement over the total indifference (and arrogance) of Mode Media! 

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