Current status of the Ning Platform is always available on the Ning Status Blog.

Update on May Service Disruptions

Spanning the last few weeks, Ning Networks across both our 2.0 and 3.0 platforms have experienced sporadic access and connectivity issues.  These issues have had two causes:
 
1.  High Loads on Specific Server Clusters:  During specific networks’ peak loads, the cluster of servers housing those networks can be unable to process new customer requests in a timely manner, resulting in timeouts or 500 errors.  These networks have been identified, and we’re working with those Network Creators to better manage resources during these peak loads.  We are also implementing system changes on our back-end to reduce the likelihood of this occurring in the future.
 
2.  Scheduled Back-end Maintenance:  As a result of some Network Creators running into issues connecting to their networks or any other Ning Network or Ning.com while traffic was being routed through one of our primary internet service providers (ISPs), we switched providers to ensure access for all of our Network Creators.  Back-end maintenance scheduled to switch from one service provider to another resulted in the outage seen on May 13.  While our on-call team restored service, some lingering, albeit intermittent, connectivity issues remained for some Network Creators.  Currently, you may see these issues manifest on your network as uploaded images not saving, members being unable to sign in, posts or changes not saving, slow loading, or delayed or missing notifications/messages.  
 
Once these issues are resolved, we’ll continue to closely monitor the system to ensure there aren’t any further connection issues.  During our next back-end maintenance window, we will implement additional configuration enhancements to ensure peak platform performance.  Should any of this back-end maintenance work have user-facing effects, we will notify you of the maintenance window, scheduled during low traffic hours, as we have done in the past.
 
We understand how important platform performance and uptime are for you and your members, and we apologize for the impact and scope of the disruption of service the past few weeks.  Our engineers have been working tirelessly to resolve these issues, and we appreciate your continued patience as they continue to do so.  
 
We’ll be updating here as we have new information to share and hope to have everything completely resolved soon.

Update 5/26: Our engineers have resolved the larger network issues due to the ISP switch, so you’ll now be able to add images/files, sign in to, save changes and posts on your network. Outgoing messages and notifications are no longer held up or delayed. Our team has also resolved the separate issue of intermittent 500 errors. We’ll continue to make back-end improvements to prevent similar service disruptions in the future. If you’re still seeing any error messages on your network, please don’t hesitate to submit a ticket from your Dashboard or here.  

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  • NC for Hire

    No sidebars loading on my network..

  • NING Management:

    Your lack of timely and transparent response to the serious problems that have affected many (most? all?) of your paying customers is reprehensible.

    You take our money but fail to deliver what we've paid you for.

    You show no real concern for the fallout these problems are having on our businesses and communities.

    You're costing us credibility with our members (through no fault of our own), not to mention money, as we have to refund our customers' advertising dollars, etc. because we can't deliver as promised, again through no fault of our own.

    And how many hours of our time, collectively, have been wasted in a frustrating effort to obtain timely and meaningful answers from you?

    Why are you unwilling to make the investment to provide us with timely, responsive, reliable service?

    What kind of people are you, anyway?

    If you haven't got (or are unwilling to commit) the resources to maintain a stable service, then SAY so, and have the decency to provide the tools and a path for migration to other, more responsive platforms. In other words, do right by your customers for a change.

  • All the above being said and all the right-on-points being made by dedicated Ning users, I must add just one more thing: I cannot access my Ning dashboard by clicking on "Manage".  

    For the entire day of 5.27.2016, when I click on "Manage", I get:

    "

    Our apologies

    We're sorry, we are having an issue with this page. Follow this link to the main page.

    If you get this message again, please let us know."

    NOW, DEAR NING: HERE IS THE INTERESTING THING: If I click on "Help" as is listed below:

    © 2016   Created by Vincent Wright.   Powered by

    Badges  |  Help  |  Terms of Service, it takes me to my Dashboard!

    WHY IS THAT?

    (And, WHY, for God's Sake, do I have to fill out yet another TICKET?  I've filled out more tickets in 2016 than at any other time since March 9, 2008!)

    No way to get the former robust Ning community to help you if you don't put some SPIRITED HELP into HELPING US!!!

  • They say they are aware and working on it.
  • Writer Chick,

    Try going to "yourdomain/main/support" to file a ticket.
  • Today, there are more problems with my site, salinecounty.ning.com.

    1. The left column is missing on the template. 
    2. The page title for my blogs shows up as "Our apologies." (in tabs and facebook thumbnails) 
    See attachments. 
    This is extremely bad for business. It looks like I am apologizing for something, but I am the victim, not the villain. Ning is repeatedly putting me in the position of having to apologize to my clients and readers. I need this fixed and I need a refund for all this aggravation. 
    13254274_10201662468721400_85801453519477769_n.jpg?oh=64261fd043cdbf0401bfb8d5fedd2f6c&oe=57CADE7E
    3238932?profile=RESIZE_1024x1024
  • ALL Ning 2.0 networks are having the issue of either the Main/home page being all jumbled up or the right column is missing. I can't access the dashboard either on either of my networks to send a help ticket in. My networks are:
    http://nativespiritstribalcommunity.com
    http://women-of-spirit.net

    PLEASE HELP!!!

    I do have a screen shot but don't see a place here to send it to you, I have cleared history, ran crap cleaner and Firefox browser is up to date. I even tried accessing it thru mobile, looks the same way.
    Kim

    • Kim file a ticket online. http://ec2-75-101-132-140.compute-1.amazonaws.com/contact/networkdo... have you added or altered your CSS or custom code lately?  I would try to remove things so you have a clean slate and add back one at a time until you find the culprit.  It doesn't appear to be a Ning issue..........but I could be wrong. 

      Good luck!

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