Current status of the Ning Platform is always available on the Ning Status Blog.

Update on May Service Disruptions

Spanning the last few weeks, Ning Networks across both our 2.0 and 3.0 platforms have experienced sporadic access and connectivity issues.  These issues have had two causes:
 
1.  High Loads on Specific Server Clusters:  During specific networks’ peak loads, the cluster of servers housing those networks can be unable to process new customer requests in a timely manner, resulting in timeouts or 500 errors.  These networks have been identified, and we’re working with those Network Creators to better manage resources during these peak loads.  We are also implementing system changes on our back-end to reduce the likelihood of this occurring in the future.
 
2.  Scheduled Back-end Maintenance:  As a result of some Network Creators running into issues connecting to their networks or any other Ning Network or Ning.com while traffic was being routed through one of our primary internet service providers (ISPs), we switched providers to ensure access for all of our Network Creators.  Back-end maintenance scheduled to switch from one service provider to another resulted in the outage seen on May 13.  While our on-call team restored service, some lingering, albeit intermittent, connectivity issues remained for some Network Creators.  Currently, you may see these issues manifest on your network as uploaded images not saving, members being unable to sign in, posts or changes not saving, slow loading, or delayed or missing notifications/messages.  
 
Once these issues are resolved, we’ll continue to closely monitor the system to ensure there aren’t any further connection issues.  During our next back-end maintenance window, we will implement additional configuration enhancements to ensure peak platform performance.  Should any of this back-end maintenance work have user-facing effects, we will notify you of the maintenance window, scheduled during low traffic hours, as we have done in the past.
 
We understand how important platform performance and uptime are for you and your members, and we apologize for the impact and scope of the disruption of service the past few weeks.  Our engineers have been working tirelessly to resolve these issues, and we appreciate your continued patience as they continue to do so.  
 
We’ll be updating here as we have new information to share and hope to have everything completely resolved soon.

Update 5/26: Our engineers have resolved the larger network issues due to the ISP switch, so you’ll now be able to add images/files, sign in to, save changes and posts on your network. Outgoing messages and notifications are no longer held up or delayed. Our team has also resolved the separate issue of intermittent 500 errors. We’ll continue to make back-end improvements to prevent similar service disruptions in the future. If you’re still seeing any error messages on your network, please don’t hesitate to submit a ticket from your Dashboard or here.  

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  • I want to thank you NING for being so awful that you are causing me to look into alternatives. You are so bad, that I have decided that I have very little to lose in switching.

    The world is bright out there with opportunity. And NING, well, you just suck.

  • Well it's been 3 days now and no one from ning has gotten back to me about our sites dismal situation (See posts below) but we could not afford to miss the Memorial day weekend and I couldn't hold my breath waiting for support from ning so I had to rebuilt the site. Just a very said case all around..

  • What frustrated me is they wouldn't even take a phone call. When the first issue came up, where I could not sign into any Ning network, the recorded message said to submit a ticket. Duh...

    • When you do get a person on the phone, it's merely a clerk who may or may not be able to assist your billing issues.  They'll take your information but there's nothing on the technical end they can do for you.  They want everything filed in writing (online).  Let's face it folks; there is no more 'premier' service.  No more technicians.  They may as well be waiting for Geek Squad to pull up.  They're low level and inexperienced.  The truth hurts...........but it's the truth.

  • Well, it appears we made it almost 18 hours before this crap started up again?!

    Unfortunately these problems are starting to be the norm instead of isolated incidents.

    Maybe if ning would find a repair for these problems instead of putting a band aid on them every day we could have web sites up and running instead of having to explain to membership why the problems exist at all?

    We pay for a service and it seems we keep throwing more money into a dry well. No matter what we do, we can't get water out of a dry well if it won't give us water.

    This appears to be a new normal for ning, take the money but fail to provide the service the contract calls for.

    • our site (NavyDads.com) has been "normal" for the past few days.....problems must be confined to certain servers and we lucked out

  • Our site is totally screwed up and no replies from ning or anything. So embarrassing and losing money every hour. Totally unacceptable customer service. And few hours ago they send out this nauseating email:

    All systems go!

    by Joanna

    All Ning Networks are online and speedy. Things are humming along nicely.

    Hey Joanna... umm NO THEY AREN'T!!!

    Before and now pics:

    3238961?profile=RESIZE_1024x10243238985?profile=RESIZE_1024x1024

  • We need to flood them with service requests for an archive tool for 3.0.  I mean a new ticket, each and every week.........

    • The archiver tool doesn't work for my 2.0 either. Service tickets produced what I have to presume are erroneous or fake instruction. The thing just doesn't work anymore.

      • You know 90% of the time I start a ticked, had maybe 7 or 8, maybe few more since I started this a couple month ago, but they would reply with information that has absolutely nothing to do with what I asked and then when I reply to that and say "Did you even read my question?" THEY WILL REPLY WITH THE SAME EXACT USELESS INFO! I'm sorry am just so fed up with them.I applied for access to this forum when I 1st started about 2 months ago, I was approved about 3 days ago, I emailed them several times asking why I wasn't approved yet to even be told in one email exchange that he approving me as soon as he was done replying to me. Never happened, and what even makes it more irritating is the one guy who I guess is an admin or whatever here was posting whimsical antedotes for quite a while that night and I just kept thinking to myself, can't this guy take 2 secs and approve me? That was just the beginning..

        Anyways I'm getting myself worked up again...

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