Current status of the Ning Platform is always available on the Ning Status Blog.

Update to Product Roadmap and Communication Changes

Thank you for your patience over the past several weeks. As you know, we closely follow and appreciate the feedback you share on Creators, and we’d like to make a couple of important announcements related to your posts. 

First, regarding the product, the team has been working over the last several months on re-architecting and re-developing a new Activity Feed for Ning 3.0. The new Activity Feed will include the addition of statuses and more embeds based on pasting links into the status field. This isn’t everything that the team is working on but the most significant short term new capability. We are planning to release this feature in July.

We also wanted to address the downtime that some of you experienced on May 26th and 27th. After the scheduled maintenance on Monday to update a group of servers, we discovered that some of the backup servers were malfunctioning. We've corrected this and have changed our operating procedures to prevent this from happening again.

On the communication side, based on several factors including resources and priorities, we have made the decision that we will no longer be involved in providing day-to-day support and feedback through the Creators community. Communication from the Ning team needs to be focused on product capabilities and new releases and other general announcements such as this one. Our team is focusing on expanding some of the planned features that we already have in development. Once we have more information to share with you, we will do it here. 

Please continue to use this community as a productive place to have conversations about how to build, grow, and manage Ning Networks. We will continue to provide technical support through tickets and phone. As always, phone support is available to those with networks on Pro, Performance and Ultimate plans. Our technical support team is available Monday to Friday from 9 am to 5 pm PST. 

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          • I switched to monthly a year ago preparing to abandon ship  :)  

            • Ah yes, now I remember!   Good move, I did it right around then as well as I recall.

    • @ Donna.  I tried to do an advanced cancellation of one of my NING sites with them last year; it was an annual subscription and I didn't want to renew it.  I very clearly wrote them, advising same and in the email put the date for when the subscription ended, which was three months in the future.  They cancelled the network the next day.  I had to then reopen the ticket and call support.  They turned the site back on, but ...it made me very unhappy that the support person didn't actually appear to read anything I wrote. 

      So ...I would be very cautious about filing a support ticket for an advance cancellation.  If I were to do the above again, I would have waited until the last month, removed the credit card and then cancelled.  

      • That is exactly what I would expect of NING.  So I shall wait until I am ready to cancel.  Thank you for sharing your experience.  I cannot imagine why they would cancel the next day when you wanted another three months.  That sounds like sour grapes...not a good thing in the business world.  UGH

        • if you need your ning site for now Donna then i would hold off until a couple of days before. Ive just cancelled my ning and it was gone in a few hours..

          They are as keen as mustard to close you down once cancellation request is put in, i still had about 7 to 9 days left on my subscription, luckily i didnt have anything to right click and save from the site,

          Its a shame they aren't as fast with the updates really, its almost like they cant wait to get rid of you.

          • It does appear that they cannot wait to see us go.  Unreal...totally unreal

        • @ Donna.  I honestly don't think it was malicious.  I think the support person simply didn't read the ticket, they only actioned off the category tag, which was "cancelling network". 

          • That makes me feel better....I was on that page where it said "cancel network" and I just could NOT click that link....fearing it would not work well in my favor....whether by a mistake or intent.  Thanks Asil

  • So there has not been an update in almost 6 MONTHS! Very disappointing, like many creators I really liked it when the Ning team was responsive. I need two things in my network- the CHAT feature, since it is supposed to be a community and now I am forced to install and pay for 3rd party chat software, and the paywalls would be awesome so I don't have to manually add hundreds of people into groups that they have paid for. 

  • A new lonely response to some poor soul, from Ning on their FB page today:

    Any upgrade for photo slider on profile?
    Ning Hi there, It sounds like you're asking if we will be adding a photo slider to profile pages in Ning 3.0. If that's correct, unfortunately we do not have plans to add in that feature. If you would like to add a photo slider to your network, you can do so with custom code/CSS or embedding a tool from a third party source such as Juicebox. Hope that helps!   -Ning
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