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We experienced an unplanned maintenance this afternoon that lasted for nearly two hours. We had a previous outage last week on Thanksgiving Day.

When outages occur, our on-call team takes action to resolve them quickly. We've long been proud to offer a consistently high uptime (99.9% so far in 2012), but these two outages do not line up with that high level of consistency. We just wanted to let you, our customers, know that we take this issue very seriously and intend to report back about any details we can share about the underlying issues involved.

Until that time, I wanted to let you know that we appear to be back up and running, that you can always follow along if you have any questions about the platform with the Ning Status blog, and that we will be following up with more information. We know that you take the performance of your Ning site seriously, and we want you to know that we do, too.

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Replies

  • Thank you for your efforts

  • I can feel the kindling of heat about to set this discussion on fire. glad everything is back online though :)
  • thank you eric et a l'quipe de maintenance kiss

  • Hi Eric 

    Thank you for doing the MAINTENANCE :)

  • thank you-performance is back to what is was 3 hours ago--

  • Thank God.. n thank NING...........we started breathing again...........

  • Thanks for keeping us informed, and hope you don't get a backlash of complaints as these problems are very rare :)

    • Well, we deserve a few complaints for this downtime, for sure. I know it was a big inconvenience for everyone. 

  • whew....

    Yes, same here, Shesh Dhar Tiwari, 

    breathing deeply, and thankful for every breath.

    Automated "we're sorry, ____ (name of site) is closed for maintenance" is surely not a sight any of us wish to see (even when planned and announced, but especially not when unplanned and unannounced). 

    --

    Do appreciate the prompt responses and updates here.

    Do hope this will not become a frequent occurrence.

    --

    *unrelated FYI = also thanks for the FeverBee/Richard Millington webinar earlier today!

    --

    Question = sort of related to "We're back" = Is it safe to turn the Daily Digest feature/option back on for all members?

    --

    Thanks again for the prompt-as-possible return to service and communication,

    Holly

  • I'm still getting intermittant error messages.

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