Unplanned Maintenance on the Ning Platform

We experienced an unplanned maintenance this afternoon that lasted for nearly two hours. We had a previous outage last week on Thanksgiving Day.

When outages occur, our on-call team takes action to resolve them quickly. We've long been proud to offer a consistently high uptime (99.9% so far in 2012), but these two outages do not line up with that high level of consistency. We just wanted to let you, our customers, know that we take this issue very seriously and intend to report back about any details we can share about the underlying issues involved.

Until that time, I wanted to let you know that we appear to be back up and running, that you can always follow along if you have any questions about the platform with the Ning Status blog, and that we will be following up with more information. We know that you take the performance of your Ning site seriously, and we want you to know that we do, too.

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Permalink Reply by classic on November 27, 2012 at 4:03pm

Thank you for your efforts

Permalink Reply by Jordon McGee (Jords) on November 27, 2012 at 4:05pm

I can feel the kindling of heat about to set this discussion on fire. glad everything is back online though :)

Permalink Reply by caro on November 27, 2012 at 4:06pm

thank you eric et a l'quipe de maintenance kiss

Permalink Reply by Mary Jane Peterson on November 27, 2012 at 4:11pm

Hi Eric

Thank you for doing the MAINTENANCE :)

Permalink Reply by Design Faerie on November 27, 2012 at 4:13pm

thank you-performance is back to what is was 3 hours ago--

Permalink Reply by Shesh Dhar Tiwari on November 27, 2012 at 4:18pm

Thank God.. n thank NING...........we started breathing again...........

Permalink Reply by Kath Hope on November 27, 2012 at 4:29pm

Thanks for keeping us informed, and hope you don't get a backlash of complaints as these problems are very rare :)

Permalink Reply by Eric Suesz on November 27, 2012 at 5:30pm

Well, we deserve a few complaints for this downtime, for sure. I know it was a big inconvenience for everyone.

Permalink Reply by Holly Dilatush on November 27, 2012 at 4:31pm

whew....

Yes, same here, Shesh Dhar Tiwari,

breathing deeply, and thankful for every breath.

Automated "we're sorry, ____ (name of site) is closed for maintenance" is surely not a sight any of us wish to see (even when planned and announced, but especially not when unplanned and unannounced).

Do appreciate the prompt responses and updates here.

Do hope this will not become a frequent occurrence.

*unrelated FYI = also thanks for the FeverBee/Richard Millington webinar earlier today!

Question = sort of related to "We're back" = Is it safe to turn the Daily Digest feature/option back on for all members?

Thanks again for the prompt-as-possible return to service and communication,

Holly

Permalink Reply by MAXX on November 27, 2012 at 4:37pm