Unplanned Maintenance on the Ning Platform

We experienced an unplanned maintenance this afternoon that lasted for nearly two hours. We had a previous outage last week on Thanksgiving Day.

When outages occur, our on-call team takes action to resolve them quickly. We've long been proud to offer a consistently high uptime (99.9% so far in 2012), but these two outages do not line up with that high level of consistency. We just wanted to let you, our customers, know that we take this issue very seriously and intend to report back about any details we can share about the underlying issues involved.

Until that time, I wanted to let you know that we appear to be back up and running, that you can always follow along if you have any questions about the platform with the Ning Status blog, and that we will be following up with more information. We know that you take the performance of your Ning site seriously, and we want you to know that we do, too.

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Permalink Reply by James Higginson on November 27, 2012 at 10:08pm

Will do Eric, thanks for the feedback.

James

Permalink Reply by James Higginson on November 28, 2012 at 11:16am

Hi Eric

I signed up a member today whilst she was in my office, she didn't receive the confirmation email, I tried twice, she was using a hotmail address and the message wasn't in her spam filter. Eventually I signed her up via her Facebook credentials. Should I open a ticket, or is this a known issue?

Thanks

James

Permalink Reply by Colleen M Johnson on November 27, 2012 at 11:30pm

My site seems to be doing okay now. I very much appreciate how quick you are to handle issues like this as well as issues on individual sites usually caused by user error. Ning has come a long way over the last few years. Thank you.

Permalink Reply by Jonathan Wheeler on November 28, 2012 at 12:18am

I'm glad that you guys are working through your bugs as you are in beta mode like myself. The main key importance is a social network never stops going..

Permalink Reply by howard mccoy on November 28, 2012 at 5:35am

Our outage lasted into the evening and the nighttime hours- how about the details about the underlying issues as to why Ning went silent?

I also had issues with timely update appearing of the Ning Status Blog. At 8PM last night the only update I had available was the 2:30PM Update; this morning many more are available - however none address the rot of the trouble. The Status Blog comforted me that Ning was still solvent and to tell me that I'm not lone with the problem, but it lacked any explanation(s) of the trouble.

In the social world I don't imagine down-time details are much desired news, but to we Ning Creators - we New-Age geeks - we thrive on details and pass-by on the blah-blah-blah...So what happened yesterday?

Permalink Reply by Eric Suesz on November 28, 2012 at 8:42am

Hey, howard. If you check my reply from 10 hours ago, as well as the content of this discussion itself (as well as a few other replies I've made in this same discussion), you will see that we plan on giving you a whole 'nother post about the underlying issues here.

Permalink Reply by LeyCosmica.org on November 28, 2012 at 10:39am

Thanks!

Permalink Reply by Eric Suesz on November 28, 2012 at 11:38am

Hello, everyone. As promised, our team has been looking into the downtime from yesterday, and we have a post for you that has some background information. It's probably not something everyone will care to dig into, but we always want to be open and honest about any issues that affect your service. You can read about it here.

I will close this discussion to avoid future confusion about the official word from Ning on the downtime.