500 UNEXPECTED ERROR PAGE SHOWING UP

[Community Support (Ning 2.0)]

Is anyone else experiencing the 500 error page coming up and their network not loading at this time ?

[Ed]

One of my networks is affected too.
Ticket submitted: 00881233

[Eric Suesz]

Okay, I just got word that our team has identified the cause of this issue and it is now resolved. 

[Alex Seymour]

What was wrong?

I have been getting lots of complaints from my network today

[Eric Suesz]

I don't have all the technical details to share, but it was affecting a small group or cluster of sites. It should be all back to normal now. 

[Melodie Munro]

Eric, Thanks for keeping me up to date. Blessings and regards Melodie

[♔darkan12♔]

Thank you Eric for the quick response, its fixed indeed and seems to be a bit least slower today for some members.

[Vickie]

Lots of complaints of the 500 Unexpected Error page again - as of today.  Please help.

[James Higginson]

Same here, I am calling support now.

[James Higginson]

No response, closed until the 2nd Jan, I will try to open a ticket instead

[Mayra]

Hey Vickie, 

There was an issue with a different network that lives on the same server as your network that began at around 7 a.m. PST. Any network on that server would have seen slowness and 500 errors during that time. Our on-call team quickly addressed the issue and you should now see your network back up and running smoothly at this point. 

[James Higginson]

Thanks for the swift resolution Mayra, great job!

[Eric Suesz]

Appreciate it, Mayra. This is a discussion from about a month ago, so I may close this one out. I worry it will confuse people who stumble on it later.