500 UNEXPECTED ERROR PAGE SHOWING UP

Is anyone else experiencing the 500 error page coming up and their network not loading at this time ?

Tags: 500, error

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Permalink Reply by Ed on December 3, 2012 at 2:04pm

One of my networks is affected too.
Ticket submitted: 00881233

Permalink Reply by Eric Suesz on December 3, 2012 at 2:31pm

Okay, I just got word that our team has identified the cause of this issue and it is now resolved.

Permalink Reply by Alex Seymour on December 3, 2012 at 4:21pm

What was wrong?

I have been getting lots of complaints from my network today

Permalink Reply by Eric Suesz on December 3, 2012 at 4:49pm

I don't have all the technical details to share, but it was affecting a small group or cluster of sites. It should be all back to normal now.

Permalink Reply by Melodie Munro on December 3, 2012 at 4:48pm

Eric, Thanks for keeping me up to date. Blessings and regards Melodie

Permalink Reply by ♔darkan12♔ on December 3, 2012 at 9:55pm

Thank you Eric for the quick response, its fixed indeed and seems to be a bit least slower today for some members.

Permalink Reply by Vickie on December 29, 2012 at 7:24am

Lots of complaints of the 500 Unexpected Error page again - as of today. Please help.

Permalink Reply by James Higginson on December 29, 2012 at 7:56am

Same here, I am calling support now.

Permalink Reply by James Higginson on December 29, 2012 at 7:58am

No response, closed until the 2nd Jan, I will try to open a ticket instead

Permalink Reply by Mayra on December 29, 2012 at 9:22am

Hey Vickie,

There was an issue with a different network that lives on the same server as your network that began at around 7 a.m. PST. Any network on that server would have seen slowness and 500 errors during that time. Our on-call team quickly addressed the issue and you should now see your network back up and running smoothly at this point.

Permalink Reply by James Higginson on December 29, 2012 at 10:28am

Thanks for the swift resolution Mayra, great job!

Permalink Reply by Eric Suesz on December 29, 2012 at 10:31am

Appreciate it, Mayra. This is a discussion from about a month ago, so I may close this one out. I worry it will confuse people who stumble on it later.