633 members of my network have suddenly dissapeared !!!

[persiocomex]

Has it happened with anybody ?

A big problem happened today, i used to have 1986 members in my network , suddenly it shrank down to 1353 members ! How come is it possible ? Did i lose 633 members ?

Does anyone know what might have happened ?

Let´s help each other as it may happen all of a sudden to anyone.

 

Thanks 

 

 

[persiocomex]

They vanished completely like the case of Cristina Rodo .

[Cristina Rodo]

They're not pending and they didn't leave.... they simply vanished.

[persiocomex]

Chris, i´m glad you are on top of this issue and will reply your questions below:

 

1> Yesterday afternoon ( 08/01/11)

2> Simply i´m counting members on daily basis and now the page members all of a sudden started to show 1353 members. Also I had 456 friens and now is 116 !

3> I don´t who are the individuals what you know that counting members from all perspectives have come down all of a suddenly !

 

Tks and sorry my anxiety but i consider it very serious !

[Cristina Rodo]

1. I don't know... one of them noticed it yesterday.

2. I had 3.815 listed members and now I only have 2.766.

3. I still don't know exactly who is missing, I know the numbers but not the names... still investigating.

[Alexander]

Half of my ning members suddenly have disappeared in 1 day. Check your ning!!

[Liz]

Hi Alexander,

Just fixed your network.

-Liz

[persiocomex]

Hey Liz,

 

mine unfortunately it´s not showing normal. It´s like i described below. If  I sell to any advertiser or possible partner the 1986 members and he goes to the members page which is showed in the site he will find 1357 (http://www.profissionaiscomex.com/profiles/members/) and so no business will be made.

 

Is there a way to the public members page come back to what it was before ? Shouldn´t it demand a deeper investigation ?

 

I thanks a lot for the time you´ve spent on this serious issue.

 

Brgds

[Patrick Mee]

Brgds,

We have fixed this on your network.

Thanks,

Patrick

[persiocomex]

Patrick tks a lot ,

 

indeed it´s ok now , thanks for your and your team efforts to solve the issue . brgds

[gabet123]

The system says that the member I got the message from left on Nov. 29, 2010 when he claims he didn't. So maybe that wiill give you a place to start.

[Alex]

Hey everyone,

 

If this is happening we definitely want to get to the bottom of it. Can you all please reply with your ticket numbers? If you haven't created a ticket yet, please head to the Contact link on your My Network page and create one. Once I have these I'll be able to investigate thoroughly.

 

Thanks!

Alex

[Cristina Rodo]

Hi Alex,

 

How do I find the ticket number?

 

This was at the bottom of the email confirming  that you received the ticket:

ref:00D8cCLt.5004DZoVo:ref

 

This is what shows when I click the link:  

Viewing question #00382295?

I don't know what the ticket number is...

Thanks!

Cristina