A question for my friend about her new transfered Ning Community

[Lady Ks (WC-Owner)]

Greetings,

I have a question, my step-daughter transfered ownership to my best friend, the transfer went thru but my girlfriend cannot figure out how to complete it, Its still offline and she only has Admin buttons. Now when the origional owner went to the community, it stated she was not the owner. When my friend goes, it says that the origional owner is still the owner and she has only Admin buttons,.

 

The e-mail my friend got from Ning said to click on a link to add her credit card information for the premium services. This community never was a premium network.

 

Now here is the twist. My friend wants to transfer this community to someone else, She has decided to create her own netork and give this one yet to another person. Lost yet? I am. I have no clue as to how to help them out here!!

 

How does my friend complete the transfer so that she can transfer it again? Or should she forward her e-mail to the 3rd person in this delemia who will be the new creator of this community or does she have to first place it in her name?

 

Tricky hugh!

 

Help!

Thank you

LadyKs the lost and confused one!

[Eric Suesz]

Hey, Lady Ks! That sounds pretty confusing. Did someone — your friend, or step-daughter, or third friend — open a Help Center ticket and ask to transfer ownership? They would have done that here. Do you know?

[Lady Ks (WC-Owner)]

Good evening and thank you for responding!
Yes they did, according to the e-mail my step daughter got, its all done. All my friend has to do is put in back online but their asking her to click a link in the e-mai and enter her credit card information to switch the premium services, there was no premium services so none of us know what they are actually asking, The old owner is being told that the transfer is done and she is no longer the owner and the new owner has nothing but Admin options. I am not sure what to tell them. And to top it all off, the new owner has decided shes going to open her own site and wishes to yet again transfer, once she has it, to another. I would like to know protocol in this as I have not as of yet, had to assist with anything as far as a Ning transfer.

Thank you!
LadyKs

[Eric Suesz]

It's hard to know all the details here. This doesn't require Premium services, so let's just remove that from the equation for a second.

Did your step-daughter open a Help Center ticket? We have a specific way we transfer ownership, and it requires us to verify from both parties that they wish to do this. I think the best way to solve this would be to open a Help Center ticket so our team who does this kind of transfer can look into all the details.