Current status of the Ning Platform is always available on the Ning Status Blog.

Forum

Admin needs help re. paying

I've been the only admin on our network since February. The NC has, in his own words, “opted out” of being involved although he does not want to transfer ownership. He has given me the password to the paypal account where our donations are going so I do know what is going on with that and could also disperse funds if I had to. The problem is I am concerned about possible confusion and delays in communicating with him (which have happened in the past) in relation to getting our Ning Plus going and paying for it. Ideally I would like to do this myself but of course that doesn't seem to be possible. We are about three quarters of the way toward having enough money in the account to pay for a full year with the discount but I'm concerned we might not make enough and then the NC would be responsible for making payments every month which I am not sure would happen smoothly given past experiences. Is there any way he or I could give you in one payment all that we have in the account and let that cover us for whatever period of time it would correspond to? This would take a load off my mind not having to be concerned every month about tracking him down and reminding him about making payments.

You need to be a member of Ning Creators Network to add comments!

Join Ning Creators Network

Email me when people reply –

Replies

  • Hi, Moon. If you are able to pay for the year, this might work for you. However, I would caution you that if you supply someone else with access to your own accounts they could conceivably charge additional services. Just something to mindful about.
  • Thank you so much Jaap for clearing these matters up for me somewhat. Could you please explain how this automatic payment system works? Eric, I am sorry to have to say this but it is indeed very discouraging when representatives of Ning do such a cursory job of reading posts and responding to them. I am discovering that support here at the new Ning is woefully inadequate which is especially upsetting when I am planning on paying good money which I have squeezed with no little difficulty from hard pressed members who are not wealthy people. It is making me have misgivings about the whole Ning team and second thoughts about staying here at all. If any higher ups are reading this, which I am sadly doubting, please rectify this situation immediately or your hard work is going to be wasted on networks that see the writing on the wall and do not stick around. I am sorry to be “negative” but this is very upsetting considering all the time and angst I have spent trying to make and keep our network running. Some other threads I have started here have not been responded to at all and my direct contacts are being repeatedly ignored. These questions I have are not insignificant matters. If they were I would not be spending my valuable time on them. The sheer volume of information that seems to be required to run a network is daunting to say the least and searching help is not always fruitful in answering complex and unusual questions. What is additionally galling is this text editor is still not working right and the thread I started about that problem was ignored. Perhaps it was answered somewhere else but couldn't someone take a moment to direct me to that? I am getting very discouraged here. Frankly IMO people like Jaap are extremely important to have around and will be sorely missed, by me anyway.
    • The automatic payment system, or subscription, works like this: The Network Creator enters a credit card or PayPal number, and each month they are charged for the plan they have purchased. If you are not the Network Creator, you won't be able to purchase a subscription.

      You mention that you have started other threads here that have been ignored. Here is one you began that I answered. Please note that Creators is community-based support for Network Creators. Not every question will be answered by a Ning representative. However, if you are a Network Creator and you have submitted a Help Center ticket, share the number with me here and I will do my best to have someone respond to you.
      • Eric: again you are not carefully reading my posts and are giving me inadequate answers. I have clearly stated that I am an admin not an NC so your advice to get a help center ticket is of no use to me. I am also quite aware that one of my questions was responded to (although with no ascertainable follow through on that suggestion) but the other two were not, by anyone, not to mention the 'contact us' through help which has been completely fruitless. This is not acceptable for $20 per month in my view. I get better support from free sites. Ning has absolutely got to come up with a better and more personalized help system that the admins, who are often the people who actually run the sites, can use. I am sorry if this sounds harsh or angry but please put yourself in my shoes for a moment and you will understand the frustration that I am going through.
This reply was deleted.

Search the Creators Network

Latest Activity

Strumelia replied to Allison Leahy's discussion What are you most excited about?
"Goodness. Are you being humorous, I hope?  Maybe I'm misunderstanding? 
SP, I will certainly give y…"
12 minutes ago
Garfield Creator replied to John McDonald's discussion INTRODUCING NING 3.0: THE RE-IMAGINING OF OUR PRODUCT
"500k actually. That's a lot of people. What a shame and there are new twilight shorts planned."
27 minutes ago
SweetPotato replied to Allison Leahy's discussion What are you most excited about?
"Well my plugin will cater for that too, not that I expect any thanks from you :-)"
36 minutes ago
Writer Chick {Diane} replied to John McDonald's discussion INTRODUCING NING 3.0: THE RE-IMAGINING OF OUR PRODUCT
"The TWilight saga one is still there.  They've changed their domain name to thetwilightsagacommunit…"
58 minutes ago
Tim Atkinson replied to Tim Atkinson's discussion My letter to Bernard Desarnauts, SVP & GM, Ning
"I have also cc'd in Phil McCluskey, late of this parish...."
2 hours ago
Scott Bishop replied to Allison Leahy's discussion What are you most excited about?
"Could not have said that any better Strumelia. It's sad that N3'ers just don't get it. "
2 hours ago
Edie2k2 replied to Ning's discussion Update to Product Roadmap and Communication Changes
"Hilarious. Strumelia you are wrong for making me laugh so hard. So wrong...smh *laughing* Right no…"
3 hours ago
Strumelia replied to Gary Cobb's discussion WHAT'S UP WITH NING 3.0
"My 4000 very active members are passionate about my 5 year old Network.
I persevere for their sake:…"
4 hours ago
Strumelia replied to Ning's discussion Update to Product Roadmap and Communication Changes
"A new lonely response to some poor soul, from Ning on their FB page today:




Foxx B Crea
Yesterda…"
4 hours ago
Gary Cobb replied to Gary Cobb's discussion WHAT'S UP WITH NING 3.0
"Love your humour Strumelia.. and your passion and perseverance on Creators. "
4 hours ago
Strumelia replied to Gary Cobb's discussion WHAT'S UP WITH NING 3.0
"Gary, it's not just a UK thing-  you are not the first person to post here about that.  Yes it does…"
4 hours ago
Strumelia replied to John McDonald's discussion INTRODUCING NING 3.0: THE RE-IMAGINING OF OUR PRODUCT
"Yep, pretty much dead as a doornail.
Check out the main page- too funny!-  their site banner reads…"
4 hours ago
Strumelia replied to Allison Leahy's discussion What are you most excited about?
""Ning 2 will not run along side Ning 3. Ning 2 is going to stop, dead, no more, the end."
Steve,  2…"
4 hours ago
Strumelia replied to Allison Leahy's discussion What are you most excited about?
"I would need a video feature like I have in my 2.0-  where it's my thousands of members who add the…"
4 hours ago
Strumelia replied to John McDonald's discussion INTRODUCING NING 3.0: THE RE-IMAGINING OF OUR PRODUCT
"Elson i did get some awesome support a few weeks ago on my 2.0 to solve an archiving problem.  The…"
5 hours ago
Strumelia replied to John McDonald's discussion INTRODUCING NING 3.0: THE RE-IMAGINING OF OUR PRODUCT
"Curtis don't be afraid to tell us how you really feel.    =8-o    lol... "
5 hours ago
Tim Atkinson replied to Gary Cobb's discussion WHAT'S UP WITH NING 3.0
"Glad it's not just me - think that every time I see it!"
5 hours ago
steve replied to Allison Leahy's discussion What are you most excited about?
"N2 will not continue on, unless someone is going to sell the software once its no longer in use,,,…"
6 hours ago
Ana Jovanovic and Eve Bellator joined Ning Creators Network
6 hours ago
SweetPotato replied to Kos's discussion OK Ning Wizards - I Need Your Help
"Kos,If you're still struggling with this (or haven't already paid for the work elsewhere), then I'v…"
6 hours ago
More…