Since launching the three new plans on Tuesday, we've gotten a lot of questions via Creators and the Ning Help Center for help altering subscriptions. A popular report has been from Network Creators who chose a monthly plan but intended to select the annual option to take advantage of the discount. This feedback encouraged us to make the checkbox for selecting the annual billing option larger and more obvious, and we will continue to look for ways to make this subscription process easier on everyone.
As you can imagine, we've gotten a ton of requests for billing and subscription assistance, and want to make sure that each Network Creator who has written in to the Ning Help Center gets one of us here to check the account and get things straightened out.
The common requests we've gotten include:
- Change from a monthly subscription to annual billing and vice versa
- Downgrade the selected plan
- Change the applied plan from an inactive or test network to an active network
- Cancel a plan
If you have a similar issue that feels urgent, or you're afraid you'll be charged incorrectly, don't worry. We are dealing with requests like these on a one-to-one basis, to ensure that everyone gets a personal touch in getting everything fully resolved.
If you've already chosen a plan and need to make a change to your subscription, you won't incur additional charges while we look into the issue for you. Thanks for your patience while we steadily work through these tickets and address your concerns!