Answering your billing tickets and concerns

[Liz]

Since launching the three new plans on Tuesday, we've gotten a lot of questions via Creators and the Ning Help Center for help altering subscriptions.  A popular report has been from Network Creators who chose a monthly plan but intended to select the annual option to take advantage of the discount.  This feedback encouraged us to make the checkbox for selecting the annual billing option larger and more obvious, and we will continue to look for ways to make this subscription process easier on everyone.

As you can imagine, we've gotten a ton of requests for billing and subscription assistance, and want to make sure that each Network Creator who has written in to the Ning Help Center gets one of us here to check the account and get things straightened out.

The common requests we've gotten include:

• Change from a monthly subscription to annual billing and vice versa
  
• Downgrade the selected plan
• Change the applied plan from an inactive or test network to an active network
• Cancel a plan

If you have a similar issue that feels urgent, or you're afraid you'll be charged incorrectly, don't worry.  We are dealing with requests like these on a one-to-one basis, to ensure that everyone gets a personal touch in getting everything fully resolved.

If you've already chosen a plan and need to make a change to your subscription, you won't incur additional charges while we look into the issue for you.  Thanks for your patience while we steadily work through these tickets and address your concerns!

[Star-Dust]

l thank you for this post. But my problem is some what different. l have a friend who wants to pay Ning but have no credit card or pay-pal. l read some wheres here about the payment. But a friend wants to pay for that person's website. And they need to know how to pay for this person site and he gets credit for paying.

[Liz]

Hi Star-Dust,

We've been working with Network Creators on these somewhat edge-case billing issues. We're happy to try to get something set up in the Help Center, if you'd like to direct your friend there.

Thanks!
Liz

[Star-Dust]

Thank you.

[Diana]

Dear Ning, I finally have the money to pay for the year! However, I do not have pay pal or a credit card. I can buy a prepaid debit card like Visa or MC. I HAVE to know if this will work as a form of payment because once you give the store the money to put on the card for you, you can't get a refund. You have to spend it like buying things in stores or online stores. Please, please advise. I want to pay for the year before Aug 3rd :) Thank you soooo much! ~Diana

[Eric Suesz]

Hi, Diana. If it doesn't work, you won't need a refund, right? Am I missing something?

[Diana]

Hi Eric :) Yes that is correct. You buy the card at the stores for like 10 dollars then you give them the amount you want to put on the card. Then it is final and the store can not refund you once you put it on the card. It looks just like a Visa or MC etc, but it is what they call a prepaid Visa debit card. Like a money order but on this prepaid Visa or MC card. I do not have a bank account so to use a credit card I have to use a prepaid debit card such as this.
btw, Thank you so much for helping me with this. I would be glad to purchase a money order and mail it to you. However a prepaid Visa or MC would be a lot faster if it will be accepted.
Thanks so much for all that you do! ~Diana ps.. so if it does not work as a form of payment, all my NING money is on a card I can't do anything with but go shopping lol, so I have not purchased it yet until I know if NING will accept it as a form of payment.

[Eric Suesz]

I would say try it and if it doesn't work, contact us through the Help Center about sending a money order or alternate type of payment.

[Diana]

Hi Eric :) Ok thanks. I will contact the Help Center to see if a money order will work etc. I would think that a debit card will work but wasn't sure so, I will ask them that too. Whatever works that I can do, is fine with me. I am looking forward to getting our new plan rolling :) Thanks so much again, and have a great weekend! ~Diana

[Mwaibong Deya]

hello Diaana, I have thesame issues like you. i can only purchase a prepaid VISA debit caard from www.graphcard.com cos i don't have a credit card. I think there are alot of people with thesame issues, so the Ning team can work or should work out an alternative payment method like Liberty Reserve...keep us posted if your prepaid debit card is accepted so we can follow thesame path

[Vat]

why cant i save my members data csv..and why cant i broadcast now?

[Eric Suesz]

Hi, Vat. This discussion is about billing.

[Skyangel]

Please we need feedback is it possible to pay thru BPAY or buy a prepaid debit card..Please>>>>>>>>>>>>>>>>>>>> advice