Are broadcast messages working? I'm not receiving previews

[Yaron]

Dear Ning Team,

 

I tried to send a preview of a broadcast message and didn't receive it. Are broadcast messages working?

 

Thank you,

Yaron

 

 

[Elizabeth Shugg]

Hi Ning,

 

I'm also not receiving previews for broadcast messages. I've sent my message out about 4 times this morning and none of them have come through. I need to send one out today but I never send it until I've seen it first, so I hope this gets resolved today.

 

Thanks,

Beth

[Ian Cattanach]

I'm in the same situation totally my January edition newsletter will now have to become the February edition :( - like you I never send out a message until I have seen how it looks and know its going to reach all members.

[Jorge Bravo]

I sent out a broadcast message preview several times on Friday, but they never arrived in my email. They're not going out, it seems. I'm also not getting any network notifications, but maybe that's another issue... My network is HispanicKitchen

[Aaron]

Hi all,

Thanks for the additional reports. We'll be diving into this today. It looks like the broadcast message preview is working on some networks, but not on others.

To help us track these issues better, please send us a ticket through the "Contact Support" link in the Support area of your My Network dashboard if you haven't already. It would be especially helpful to know the following pieces of information:

• Message subject
• Time sent including time zone (exact time is great, approximate time frame is still ok)
• Email address to whom the broadcast or approval message was sent

The more specific information we have, the faster we'll be able to resolve this. Here's an example:

• "Test message"
• Sent 4:05 pm PST on 1/28/10 to [email address]
• from network http://creators.ning.com

Thanks again!
Aaron

NB: See my earlier comment for a workaround to get an HTML preview.

[J.Pedro Henriques]

Hi,

 

Not getting previews

 

Pedro

[Aaron]

Hi all,

I wanted to send an update on this. We can reproduce the issue and are doing some tests to work toward a fix. I hope to have another update on the status of the fix later today.

Best,
Aaron

[Jason Davis]

Hi Arron, are there updates on this. is it working?

Thanks

[joe spiers]

I am also having the same problem

[Aaron]

Hi everyone,

Last night we pushed a fix for the broadcast message preview issue. If you're still noticing any issues with broadcast messages, please let us know through the "Contact Us" link in the Support area of your My Network dashboard.

Thanks!
Aaron

[Aaron]

Additionally, we fixed the issue where some notifications (new content or members to approve) were not getting sent.

-A.

[Robert]

It seems I am having this issue again ... no broadcast emails or previews are being sent to me or my members.

[Design Faerie]

I came here to see if anyone else was experiencing this--we are also---one of our MODS relies heavily on emails and realized this AM he isn't getting any