I'm also not receiving previews for broadcast messages. I've sent my message out about 4 times this morning and none of them have come through. I need to send one out today but I never send it until I've seen it first, so I hope this gets resolved today.
Thanks for the additional reports. We'll be diving into this today. It looks like the broadcast message preview is working on some networks, but not on others.
To help us track these issues better, please send us a ticket through the "Contact Support" link in the Support area of your My Network dashboard if you haven't already. It would be especially helpful to know the following pieces of information:
The more specific information we have, the faster we'll be able to resolve this. Here's an example:
NB: See my earlier comment for a workaround to get an HTML preview.
Not getting previews
I wanted to send an update on this. We can reproduce the issue and are doing some tests to work toward a fix. I hope to have another update on the status of the fix later today.
Hi Arron, are there updates on this. is it working?
Last night we pushed a fix for the broadcast message preview issue. If you're still noticing any issues with broadcast messages, please let us know through the "Contact Us" link in the Support area of your My Network dashboard.
Additionally, we fixed the issue where some notifications (new content or members to approve) were not getting sent.
It seems I am having this issue again ... no broadcast emails or previews are being sent to me or my members.
I came here to see if anyone else was experiencing this--we are also---one of our MODS relies heavily on emails and realized this AM he isn't getting any