Issue with Facebook Like

[Ambroise]

When I click the button "Like", nothing is shared. There is just a "+1" which appears for 1 second then disappears. On my Facebook page nothing happens.

This is the same for all members. I have no share on Facebook for 24+ hours (I can see it in the "latest changes" http://mynetwork.ning.com/activity/log/list?fmt=rss).

Do you have the same issue ?

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Ticket n° 00720948

[Ambroise]

I get news from Ning :

Hi Ambroise,

Thanks for reaching out to us again. We are aware of the issue with Facebook Like not successfully updating after you click on the Facebook "Like" button. This appears to be affecting other people on Facebook, and looks to be an issue that Facebook users are experiencing across several platforms.

I would suggest giving it a few days, and seeing if Facebook resolves this by then. If you continue to experience this after a few days, you're welcome to check back in with us and I'd be happy to update you on the status of this Facebook issue.

Thanks,

[Ambroise]

Good idea ! Please report the issue.

[Troy D. Bertrand]

Any luck yet? This is ridiculous. Even if this is truly a Facebook problem, I think Ning should reach out to them on our behalf in an attempt to  find a solution / fix. That's a lot more effective than having individual network owners struggle to find a fix. 

[Marc Fest]

I'm having the same issue. It's perplexing that such a basic feature should not work on Ning.

[Robert Paul]

I have also the same problem

[Marc Fest]

Here's what I just got from Ning support (maybe we should start a change.org petition to get them to fix this faster):

Hey Marc,

Thanks for reporting this issue! It does look like this is a bug that our engineers are aware of and are unfortunately still investigating for a fix. I've gone ahead and added your network to the list of affected networks in the meantime and can circle back with you as soon as I know more.

I appreciate your pateince with this!

Cheers,

Ioana 

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If you'd like to provide us with additional details or updates, you can reply to this message via email. If you choose to update your question via email, please be sure to leave the subject and body of this email in place.

Thanks again!

The Ning Team

[Ambroise]

May be, we are not so many to have this issue. But if we do nothing, it can take months or years before we get a solution. Obviously, we can not trust on Ning to do something for us. We have to try to find ourself a solution.

I suppose it's related to the email's deliverability issue. The emails I send from my network are considered spam by Gmail. Do you have the same issue?

You can find more information about the email's deliverability issue here: http://creators.ning.com/forum/topics/spam-alert-on-gmail

[Eric Suesz]

Still hoping to get this fixed for you, Ambroise, et. al. It's not related to any email deliverability issues, but we'll update whenever we have more info. 

[Anna Ewing]

Glad i spotted this thread as i am experiencing the same bug/issue...look forward to seeing it resolved soon

[Chris Rebibes Delacruz]

Hi there.  I am having this issue as well at http://www.lifestylefilipino.com.  Please help.

[Ian Mclean]

I am having the same issue with the facebook like button. Strangely, the FB like button does work with the listings add-on but not with the core features like blogs and pictures. On a lighter note, the share Facebook feature does work.

I am relatively new here, can someone tell me the process for submitting a ticket to NING? is there an email address or link for submitting tickets?

thanks,

[Eric Suesz]

There isn't a general email address. There is a Support link on your dashboard. Click on that. Send us a message. We'll take a look and try to get to the bottom of it.