Sorry to hear you are having trouble. This sounds like it might be a caching issue. Do you regularly sign in as different people or have separate accounts you use in the same browser?
One of my accounts did that before but filed a help ticket and they fixed it. So you may need to file a ticket took bout 2 weeks trhough
I've been through this before with the tickets, A few months back now and still waiting????? No I only use the one account that owns the site. Today it wont even bring the page up at all? Just wondering why I am paying 600+ a year for a pro plan when a Facebook group is almost the same without the headache???????????????