I would recommend that they stop using Internet Explorer. If they don't feel like switching, I would advise them to turn off Compatibility Mode.
Thank you! I will pass it along.
Another thing you can do is have them click the pop up chat. When it's just along the bottom it has issues but when popped into a seperate window it seems to work just fine. My site does the same as yours.
Thank you Chris! I will tell them that and see how it goes.
Eric it would be an honour for me if you came to my site and left a message about using explorer..you wouldnt believe the deals i get into with dedicated explorer users..i even say NING told me so..and still no win with them..
so yeh man like your welcome to leave me a blog anytime..as a Ning personal ..
yeh noticing as with pm even off popout..some dont see the first message entered ..i use a dot first then message ..
figure is a glitch will get worked out eventually..they have admitted on release of this chat..that improvements are still being worked on