Close my ning network immediately please

[Paul Nison]

Hi have a network that I want to close
http://rawfoodchristians.ning.com
Please close this network and do not bill me anymore. 
Please email me to confirmed when it is closed. 
Thank you 

[Writer Chick {Diane}]

You'll have to submit a help ticket to close your network, Paul.  They won't do it just by you leaving a message here on the forum.  Go to your "MY NETWORK" and SUPPORT and submit a request to close it.

Or...call your credit card company and tell them to stop payments to Ning immediately, THEN put in a help ticket.

[Eric Suesz]

Hello! You can contact us here. You should be able to submit a ticket at that link. Let me know your ticket number and I will happily help you close this out.

[Paul Nison]

Eric, I did what you said but it didn't give me a ticket number. I sent you and email at the contact us here link but NO ticket number. I want this account closed right away. I don't understand why it is so hard to do this. Can you please close this right away.

[Eric Suesz]

Did you not get a confirmation email? One should be sent to the email address you use as the Network Creator account. Do you have more than one account on Ning? I only ask because I would like to make sure there are no problems with the ticket submission process. You indicate there are, so I am trying to confirm a few details. 

I'm truly sorry you are having trouble. I want to help. However, I am not able to make any changes like this without a ticket. I will look closely to see if your ticket went through and handle it myself if I can find it. 

[Paul Nison]

HI Eric, 

I didn't get the confirmation email but I did get an email from you saying your saw the ticket and closed my account. Correct? So my network account is now closed and I won't be billed anymore? Please confirm and thank you for your help. 

 

[Eric Suesz]

That's correct. I found your ticket in our system and took care of this for you. Again, sorry for any difficulties. I will continue to look closer as to why you didn't receive email confirmation.

[Shaun]

@ Eric. OK, Paul is gone but I found this discussion very encouraging. Great to know there is someone at Ning able to respond promptly to issues. I think that's good service.

That said, could you please comment on my query regarding hassles with registration process for a new network. Or should I submit a ticket.

Thanks

Shaun

[mark shire]

Hey Shaun

Yes i agree with you knowing having quick answers for questions promptly have had issues with my credit card and Aaron took care of this issue plus he has answered and resolve my questions very problems usually within 48-72 hrs of submitting the questions to the issues.But yeah in order to get issues resolved promptly submitting a query is the fastest way.A forum is for discussions and issue resolving is for the help section But out of the websites/fansites i have had 3 all together this one hands down is the best site i have ever had.

[Paul Nison]

Thank you Eric,