COMETCHAT FEEDBACK?

[Manuel France]

Hello,

Does anyone has tried this new chat? I'd love to have some feedbacks.

When you implement it how do you remove the actual chat?

Thank you

[Thiago Santos de Moraes]

I hope CC will have an annual plan.

[Jordon McGee (Jords)]

That would be cool! I wonder if they have different rates for non-profits and what their enterprise tiers are for larger scale networks.

[Anant Garg]

Hello,

Yes, we do have non-profit pricing and plans for larger networks as well. Feel free to email us at [e-mail]

[Anant Garg]

Yes, we will be adding annual plans soon. In the meanwhile, you can subscribe to our monthly plan, and later upgrade to annual.

[Anant Garg]

Hello Scott,

Yes, you click on the name to start a one-on-one conversation.

We are adding color/font changing ability next week. We will also be adding ability to remove the word "Chatroom" from the bar.

Thank you for your suggestions :)

[Joan]

Hello Anant

We've just signed up for comet chat but noticed this post that says Games may show ads depending on the provider.

Is there any way of controlling those ads to make sure we don't get ads appearing that are unsuitable for our users? Or, alternatively, is there a way to filter out those games providers that display ads? If not, is that a feature that comet chat could develop?

 This will help Ning Creators who have private sites. Thanks.

[Josh Hall]

Worth every cent. Customer support is second to none, I was unsure at first because of the amount of users who chat. But I've only had a positive response. Mobile chat upgrade is too expensive.

[Anant Garg]

Hello Josh,

Thank you for your kind words. Most of our current customers love the mobile chat option! I hope you can upgrade soon :)

We are adding lots of new features next week. So stay tuned!

[Robert Naklicki]

No offense but where are you getting the customer support from I only have an email and still have not heard back? Not being sarcastic just really frustrated thanks and your help would be greatly appreciated

.

[Joan]

Hi Chloe

Your post has got us thinking twice, which is a real shame because like you say it looks pretty good. We've just signed up but at the moment we can't even get comet chat to work! Instead it just keeps loading and reloading the page. We're waiting for a support response which means that we'll likely lose at least a day of the "free" trial just trying to get it to work! For us the video chat and the ability to create multiple chatrooms are really important. So we'll see how that looks. Once we get it to work!!

[Anant Garg]

Hello Joan,

Out team would have already responded to you. Sometimes the email may go into your spam folder. Can you please check it and respond to it directly. Regret the issue you are facing. Should be resolved shortly.

[Anant Garg]

Hello Chloe,

Thank you for your comments. We have already addressed your points via email and have added most of your requests to the next release. I appreciate your detailed feedback.

Moderation, pop-out, avatars, fonts and colors theming are all in the pipeline and will be available next week.

Regarding the product, CometChat is a 4 year old product and among the leading chat solution in the market. We have only added support for Ning networks recently. The product is still in beta and is constantly being updated. We are receiving hundreds of feature requests every day and the engineering team is working hard at implementing them all.

Our plans starts at only $9/mo. We will be offering lower annual plans in the future. I understand if this may not be the best price point for your network, but considering various factors, this is the best pricing we can offer at the moment.

Please feel free to email us your feedback at [e-mail] and we will take all your suggestions into consideration.

I hope to see CometChat on all 3 networks in the future! Good luck!