im getting reports that when people try to comment they get this error

any ideas???

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Hey there! Have you contacted our support team about this? If so, can you share your ticket number with me? Thanks.

no thought i would just ask in the forum do i need to open a support ticket?

You don't have to open a support ticket, but if this still happening and you want us to look into it and provide a dedicated response, a ticket is the best way to go. 

Are you by any chance using this Facebook plug-in? If so, we won't be able to troubleshoot this one. 

i added some custome code for fb that was on the creators email  should i remove that

yes im using that i will remove the code

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