Did anyone else have this problem??

[LisaCali]

I have a private ning network and 2 members reported that they could not sign up b/c they were getting an error message that said incorrect password when they didn't even sign up yet. I have a trouble ticket in to customer support but have heard NOTHING!!! HELP!!

[Eric Suesz]

Hello! We have heard similar reports. Sometimes the reason is that they may have an account on a different Ning Network (sometimes unwittingly). I would suggest to these members that they reset their password. Our team is aware of some of these issues, and you might want to check out Diego's reply here . I'll try to update you with more info about this fix when I have it.

[Joseph Porcelli]

Eric. Diego's reply was deleted.

[Eric Suesz]

Whoops. Looks like a copy/paste error on my part. Thanks!

[Brad]

Hey

I had the same issues with some of my users and I've narrowed it down to this. They have accounts on other ning networks.


regards

[LisaCali]

I wish this was the case with the two members from my network, however, I've spoken with both of them and neither of them have signed up on any ning network before. Any other thoughts?