Current status of the Ning Platform is always available on the Ning Status Blog.

Forum

My website TRUessence.org is experiencing ZIP CODE errors for new members tying to register for the site.

If you use the "Location" question in your profile questions for new members, the user will need to enter a ZIP code if they select UNITED STATES as their country.

The problem is, no matter what zip code is being entered, the error message that comes back is, "Invalid Zip Code - Input Proper Zip Code"

I have tested this on both PC & Mac and with Chrom, Firefox and IE and Safari on all machines. I;ve also had several other people to register - same problem. 

Additionally, I have removed all my CSS and Custom Code, and the problem remains.

My users can not register!

Please Fix, NING.

Are you having the same problem?

You need to be a member of Ning Creators Network to add comments!

Join Ning Creators Network

Email me when people reply –

Replies

  • Hi Chloe,

    This is usually caused by a JavaScript issue in browsers, but that doesn't look to be the case here. I can reproduce this on my end with every zip code, so I'll let our engineers know and see if we can get a speedy fix in place.

    Best,
    Aaron

    • Just wanted to let folks know there's a workaround until we get a fix in place: make the "Location" profile question optional. Members will still get the zip code error if they enter one, but if they don't provide a zip code, they'll be able to sign up.

      • The work around that I found, was to tell the user that instead of selecting UNITED STATES, select the line " --------------" right below UNITED STATES. This allows for a box to pop open and the user can manually enter the City with a comma and the States Abbreviation... like "AKRON, OH" 

        Once they are in, and the zip code issue is fixed, you can have the user go back and correct it. Its fine if you hold each users hand into the site like I do. But if you don't, you may want to follow NINGS advice and remove the LOCATION question from the profile Questionnaire.  CAUTION** I chose not to do this, because it warned that it would erase ALL members location from their profile's, and I did'n want all users locations removed and have to ask all users to re-edit their profiles to add the zip code again later.

  • I am having this same problem with zip codes too.  Eager to see this resolved. Thanks for the temporary fix idea.

  • I also have this problem and had 3 people report the same thing.  I tried it in FF, Chrome and IE and got the same thing....invalid. 

    I did what Aaron said and did not make the Location required.

  • Oh, and thank you Aaron for helping on this.  I am sure it is probably your day off and I appreciate it.  I know you guys are working your tails off.

  • Hi Chloe/ Gina/ Tyler,

    We were able to resolve this issue so your sign up flow should be working normally again. Hope you all have a nice long weekend and apologies for the rocky start to your Saturday!

    Best,

    Mayra

    • Thanks Mayra!

      It is working now!@

    • Thank you - Its working again.  

      There seems to be a lot of "construction" dust lately...

      Every week, its something else. Filemanager failure, 500 Errors yesterday, The NING Dashboard was out a few days back, and now this Zip code issue...  Not to mention the numerous bugs that are piling up that I have tickets in on that have replies to them that they are "Medium Priority"...?

      I'm sorry to be sounding like I am gripping here, but, I don't remember having this many issues ever strung together in one year, let alone with in weeks, and the outages that have been happening over the past 2 months.

      Something is up - what are you guys doing over there? 

  • This reply was deleted.
    • Hey Pothead, 

      I just tested out the sign up flow for bikerradio.ning.com and it did successfully pull in my city and state after entering my zip code.

      Could you check it out once more and let me know if you're still seeing this? It may help to clear your browser's cache to ensure that you are not seeing an older instance of the page. Please note that you have to restart your browser after clearing your cache.

      Also you mention that this happens during "sign in." Could you verify that this is during registration. Just want to make sure we're on the same page.

      Thanks!

This reply was deleted.

Search the Creators Network

Latest Activity

Kos replied to Thisisbully's discussion This Is 50 Words To Ning
"I still cannot believe it took them 3 business days.  Thank goodness it wasn't platform wide.  smh…"
30 minutes ago
Jords replied to Thisisbully's discussion This Is 50 Words To Ning
"Their message for being back online:"
1 hour ago
Kos replied to Alyce Keegan's discussion Hiding members in a group on group information
"Hi Alyce, for some reason I thought we had solved this one already.  Sorry.  Try this although idk…"
1 hour ago
Kos replied to Thisisbully's discussion This Is 50 Words To Ning
"Members are saying their sites are back up now.  Do a hard refresh or clear your cache and see if y…"
1 hour ago
JFarrow replied to Thisisbully's discussion This Is 50 Words To Ning
"wow"
2 hours ago
Kerrie replied to Kerrie's discussion Help I can’t access my network or blogs
"Working now here too :) thank you Ning :))"
2 hours ago
Holly Dilatush replied to Kerrie's discussion Help I can’t access my network or blogs
"Yes, status.ning.com says we should all be humming along again... Whew!
30+ hours without access, w…"
3 hours ago
Nelson Freytes replied to Nelson Freytes's discussion Using Ning 3 as a news publishing network
"Thank you SP. I was thinking ning because ease of use and already hosted, etc., but based on your c…"
4 hours ago
George H. Compton IV replied to Zachary Moonshine's discussion Does anyone know how i can upload my own fonts to my network?
"The codes for the design studio css may need the important added to the code. So use these insteadb…"
4 hours ago
George H. Compton IV replied to George H. Compton IV's discussion ( TIP N3 & N2 ) Chatwing fixed chatbox v4.2
"chatwing.com is up and running again. About time!!!!!"
4 hours ago
George H. Compton IV replied to Zachary Moonshine's discussion Does anyone know how i can upload my own fonts to my network?
"Okay we got it working. This code goes in your custom code head code box. <!-- START import IM_FEL…"
4 hours ago
Strumelia replied to Kerrie's discussion Help I can’t access my network or blogs
"Seems to be working again now for me."
4 hours ago
Zachary Moonshine replied to Zachary Moonshine's discussion Does anyone know how i can upload my own fonts to my network?
"ok i found this one on google fonts - IM Fell English
It has some style but at the same time is eas…"
5 hours ago
Zachary Moonshine replied to Zachary Moonshine's discussion Does anyone know how i can upload my own fonts to my network?
"i tried using this to convert it to woff but still did the same thing 
i will check out google font…"
5 hours ago
George H. Compton IV replied to George H. Compton IV's discussion ( TIP N3 & N2 ) Chatwing fixed chatbox v4.2
"I finally finished all the codes then this morning chatwing.com server is down.. lol sorry guys, th…"
5 hours ago
Fire-Tech replied to JFarrow's discussion Tip: How to Embed Flipboard Into Ning N3/N2
"yeah, I have a few ideas. Will post back when I get time to mess with them."
6 hours ago
SweetPotato replied to Nelson Freytes's discussion Using Ning 3 as a news publishing network
"Hiding log in and sign up options would be easy, and if your content was set to admin contributors…"
7 hours ago
George H. Compton IV replied to George H. Compton IV's discussion ( 11 themes N3 & N2 ) Customizable CSS winter/holiday themes
"Thank you Dave, I thought they were pretty neat. LOL :-)"
7 hours ago
George H. Compton IV replied to Zachary Moonshine's discussion Does anyone know how i can upload my own fonts to my network?
"I was afraid of something like that would happen. In all reality, we need to find it in a .woff for…"
7 hours ago
Zachary Moonshine replied to Zachary Moonshine's discussion Does anyone know how i can upload my own fonts to my network?
"i tried this one and it works but it changes the font to something else like default ning font i th…"
7 hours ago
More…