Current status of the Ning Platform is always available on the Ning Status Blog.

Forum

My website TRUessence.org is experiencing ZIP CODE errors for new members tying to register for the site.

If you use the "Location" question in your profile questions for new members, the user will need to enter a ZIP code if they select UNITED STATES as their country.

The problem is, no matter what zip code is being entered, the error message that comes back is, "Invalid Zip Code - Input Proper Zip Code"

I have tested this on both PC & Mac and with Chrom, Firefox and IE and Safari on all machines. I;ve also had several other people to register - same problem. 

Additionally, I have removed all my CSS and Custom Code, and the problem remains.

My users can not register!

Please Fix, NING.

Are you having the same problem?

You need to be a member of Ning Creators Network to add comments!

Join Ning Creators Network

Email me when people reply –

Replies

  • Hi Chloe,

    This is usually caused by a JavaScript issue in browsers, but that doesn't look to be the case here. I can reproduce this on my end with every zip code, so I'll let our engineers know and see if we can get a speedy fix in place.

    Best,
    Aaron

    • Just wanted to let folks know there's a workaround until we get a fix in place: make the "Location" profile question optional. Members will still get the zip code error if they enter one, but if they don't provide a zip code, they'll be able to sign up.

      • The work around that I found, was to tell the user that instead of selecting UNITED STATES, select the line " --------------" right below UNITED STATES. This allows for a box to pop open and the user can manually enter the City with a comma and the States Abbreviation... like "AKRON, OH" 

        Once they are in, and the zip code issue is fixed, you can have the user go back and correct it. Its fine if you hold each users hand into the site like I do. But if you don't, you may want to follow NINGS advice and remove the LOCATION question from the profile Questionnaire.  CAUTION** I chose not to do this, because it warned that it would erase ALL members location from their profile's, and I did'n want all users locations removed and have to ask all users to re-edit their profiles to add the zip code again later.

  • I am having this same problem with zip codes too.  Eager to see this resolved. Thanks for the temporary fix idea.

  • I also have this problem and had 3 people report the same thing.  I tried it in FF, Chrome and IE and got the same thing....invalid. 

    I did what Aaron said and did not make the Location required.

  • Oh, and thank you Aaron for helping on this.  I am sure it is probably your day off and I appreciate it.  I know you guys are working your tails off.

  • Hi Chloe/ Gina/ Tyler,

    We were able to resolve this issue so your sign up flow should be working normally again. Hope you all have a nice long weekend and apologies for the rocky start to your Saturday!

    Best,

    Mayra

    • Thanks Mayra!

      It is working now!@

    • Thank you - Its working again.  

      There seems to be a lot of "construction" dust lately...

      Every week, its something else. Filemanager failure, 500 Errors yesterday, The NING Dashboard was out a few days back, and now this Zip code issue...  Not to mention the numerous bugs that are piling up that I have tickets in on that have replies to them that they are "Medium Priority"...?

      I'm sorry to be sounding like I am gripping here, but, I don't remember having this many issues ever strung together in one year, let alone with in weeks, and the outages that have been happening over the past 2 months.

      Something is up - what are you guys doing over there? 

  • This reply was deleted.
    • Hey Pothead, 

      I just tested out the sign up flow for bikerradio.ning.com and it did successfully pull in my city and state after entering my zip code.

      Could you check it out once more and let me know if you're still seeing this? It may help to clear your browser's cache to ensure that you are not seeing an older instance of the page. Please note that you have to restart your browser after clearing your cache.

      Also you mention that this happens during "sign in." Could you verify that this is during registration. Just want to make sure we're on the same page.

      Thanks!

This reply was deleted.

Search the Creators Network

Latest Activity

Petter Næss, Daniella Breen, Jonathan Stegman and 4 more joined Ning Creators Network
8 hours ago
John Bizley replied to John Bizley's discussion Brand New Facebook Style Photo's page. CODE NOW AVAILABLE
"Thanks George, yes that was a copy error as in the original it only had the one function but the up…"
9 hours ago
George H. Compton IV replied to George H. Compton IV's discussion (TIP) Ning 2.0 responsive fullwidth network at any screen resolution. :O Cellphones to TV's ;)
"You're welcome and thank you for the compliment. It makes me happy knowing you like the end results…"
9 hours ago
Strumelia replied to Mary Jane Peterson's discussion getting 500: Unexpected Error site down
"I'm getting a lot of these errors on my Ning 2.0 site today.  Anyone else?
I've filed a new support…"
10 hours ago
Steve C replied to George H. Compton IV's discussion (TIP) Ning 2.0 responsive fullwidth network at any screen resolution. :O Cellphones to TV's ;)
"George,
Thank you for all your help with getting my responsive design set up. It was above and beyo…"
10 hours ago
Bernadette Arthur replied to Bernard Lama's discussion Killer Tip : How to add seach bar to your ning 3.0 network ?
"Www.Cfaolc.ning.com

Thanks for taking the time to look at it Bernard."
10 hours ago
George H. Compton IV replied to George H. Compton IV's discussion TIP Ning3 & Ning2 - Sub-tab down arrow for your navigation
"Updated 5-26-15 I added an extra snippet of Java so the star will not display."
11 hours ago
George H. Compton IV replied to George H. Compton IV's discussion (TIP) Ning 2.0 responsive fullwidth network at any screen resolution. :O Cellphones to TV's ;)
"You're welcome :-)"
11 hours ago
Bernard Lama replied to Bernard Lama's discussion Killer Tip : How to add seach bar to your ning 3.0 network ?
"Hi there, 
the code is ok. Can you show me your site so I can take a look and solve the problem?"
11 hours ago
George H. Compton IV replied to John Bizley's discussion Brand New Facebook Style Photo's page. CODE NOW AVAILABLE
"John, the Java in your "IMPORTANT :UPDATES TO THE PHOTOS PAGE CODE" is a little messed up. I'm sure…"
11 hours ago
JFarrow replied to Traddie's discussion Advise On The Best Way To Achieve This
"I would use Google Drive as you can then have direct access to everyone who can see it.  I'd create…"
yesterday
Lorenzo M. Oliver replied to Lorenzo M. Oliver's discussion Problemas con la visualización de las imágenes in Ning Networks en español
"Gracias a tí, por tu interés y gratitud al mencionarlo!"
yesterday
Lorenzo M. Oliver replied to Leyda Ramirez's discussion Directorio de redes ning? in Ning Networks en español
"Hola Leyda,
Hasta hace poco estaba funcionando un buscador de redes sociales Ning, Ningogle, con má…"
yesterday
Mary Jane Peterson replied to Mary Jane Peterson's discussion Fatal error: please help
"Hi John Bizley 

thank you so much :D"
Sunday
Luke Jones replied to Luke Jones's discussion Comet chat are genuinely awesome
"Yep :) , it is aha :) O don't forget comet chat are having the apps in 3 weeks time so you can have…"
Sunday
Kwan Yin replied to Luke Jones's discussion Comet chat are genuinely awesome
"Yes, I'm planning to get the highest package as well, video & audio chat in HD sounds fantastic!
My…"
Sunday
Leyda Ramirez replied to Lorenzo M. Oliver's discussion Problemas con la visualización de las imágenes in Ning Networks en español
"Gracias! Me funcionó perfecto"
Sunday
Luke Jones replied to Luke Jones's discussion Comet chat are genuinely awesome
":) awesome :) ah right :) Aha :) , Your absolutely right, comet chat are Fantastic :) I'm going be…"
Sunday
Kwan Yin replied to Luke Jones's discussion Comet chat are genuinely awesome
"Thanks for the tip! I'm currently doing a revamp of my Ning 3.0 site and I'm going to add CometChat…"
Sunday
John Bizley replied to John Bizley's discussion Brand New Facebook Style Photo's page. CODE NOW AVAILABLE
"Thanks George and your most welcome for the codes. I agree it probably could be compiled better, I…"
Sunday
More…