Current status of the Ning Platform is always available on the Ning Status Blog.

Forum

My website TRUessence.org is experiencing ZIP CODE errors for new members tying to register for the site.

If you use the "Location" question in your profile questions for new members, the user will need to enter a ZIP code if they select UNITED STATES as their country.

The problem is, no matter what zip code is being entered, the error message that comes back is, "Invalid Zip Code - Input Proper Zip Code"

I have tested this on both PC & Mac and with Chrom, Firefox and IE and Safari on all machines. I;ve also had several other people to register - same problem. 

Additionally, I have removed all my CSS and Custom Code, and the problem remains.

My users can not register!

Please Fix, NING.

Are you having the same problem?

You need to be a member of Ning Creators Network to add comments!

Join Ning Creators Network

Email me when people reply –

Replies

  • Hi Chloe,

    This is usually caused by a JavaScript issue in browsers, but that doesn't look to be the case here. I can reproduce this on my end with every zip code, so I'll let our engineers know and see if we can get a speedy fix in place.

    Best,
    Aaron

    • Just wanted to let folks know there's a workaround until we get a fix in place: make the "Location" profile question optional. Members will still get the zip code error if they enter one, but if they don't provide a zip code, they'll be able to sign up.

      • The work around that I found, was to tell the user that instead of selecting UNITED STATES, select the line " --------------" right below UNITED STATES. This allows for a box to pop open and the user can manually enter the City with a comma and the States Abbreviation... like "AKRON, OH" 

        Once they are in, and the zip code issue is fixed, you can have the user go back and correct it. Its fine if you hold each users hand into the site like I do. But if you don't, you may want to follow NINGS advice and remove the LOCATION question from the profile Questionnaire.  CAUTION** I chose not to do this, because it warned that it would erase ALL members location from their profile's, and I did'n want all users locations removed and have to ask all users to re-edit their profiles to add the zip code again later.

  • I am having this same problem with zip codes too.  Eager to see this resolved. Thanks for the temporary fix idea.

  • I also have this problem and had 3 people report the same thing.  I tried it in FF, Chrome and IE and got the same thing....invalid. 

    I did what Aaron said and did not make the Location required.

  • Oh, and thank you Aaron for helping on this.  I am sure it is probably your day off and I appreciate it.  I know you guys are working your tails off.

  • Hi Chloe/ Gina/ Tyler,

    We were able to resolve this issue so your sign up flow should be working normally again. Hope you all have a nice long weekend and apologies for the rocky start to your Saturday!

    Best,

    Mayra

    • Thanks Mayra!

      It is working now!@

    • Thank you - Its working again.  

      There seems to be a lot of "construction" dust lately...

      Every week, its something else. Filemanager failure, 500 Errors yesterday, The NING Dashboard was out a few days back, and now this Zip code issue...  Not to mention the numerous bugs that are piling up that I have tickets in on that have replies to them that they are "Medium Priority"...?

      I'm sorry to be sounding like I am gripping here, but, I don't remember having this many issues ever strung together in one year, let alone with in weeks, and the outages that have been happening over the past 2 months.

      Something is up - what are you guys doing over there? 

  • This reply was deleted.
    • Hey Pothead, 

      I just tested out the sign up flow for bikerradio.ning.com and it did successfully pull in my city and state after entering my zip code.

      Could you check it out once more and let me know if you're still seeing this? It may help to clear your browser's cache to ensure that you are not seeing an older instance of the page. Please note that you have to restart your browser after clearing your cache.

      Also you mention that this happens during "sign in." Could you verify that this is during registration. Just want to make sure we're on the same page.

      Thanks!

This reply was deleted.

Search the Creators Network

Latest Activity

Tim Frank replied to Anastasiia_NING support's discussion Ning 2Q 2017 plan!
"I am really happy that Ning is moving forward again. I hope that some of the improvement will focus…"
30 minutes ago
Kos replied to Michele Mickey Crawford-Carnegie's discussion Migrate blogs, members, pictures from Ning to WordPress
"From experience I can say members and blogs will import over (have done it) however forums and all…"
5 hours ago
Tony Rosa replied to Anastasiia_NING support's discussion Ning 2Q 2017 plan!
"Hi,
In Q2 will there be the opportunity to choose between old themes similar to Ning 2 or similar?"
5 hours ago
Lizbeeth Yariela Santiago is now a member of Ning Creators Network
6 hours ago
George Swann replied to Michele Mickey Crawford-Carnegie's discussion Migrate blogs, members, pictures from Ning to WordPress
"Michele, maybe your site is only looking to migrate a few basic content/features from Ning to WP...…"
6 hours ago
Kos replied to Michele Mickey Crawford-Carnegie's discussion Migrate blogs, members, pictures from Ning to WordPress
"Michele You need to upload Buddypress to your WP site - and there you will find the 'upload' option…"
7 hours ago
Matt replied to Michele Mickey Crawford-Carnegie's discussion Migrate blogs, members, pictures from Ning to WordPress
"This might be a option if you have the funds.
https://www.buddyboss.com/ning-to-buddypress/"
8 hours ago
Erika Hoff Holmgren replied to Erika Hoff Holmgren's discussion How do I edit my opening posts on the forum? Sticky options?
"OH, I finally realized what my problem was. I had managed to hide the buttons under my menu =u=; It…"
9 hours ago
Bizz ( John ) replied to Bizz ( John )'s discussion Video Issues Again For Embed Videos Showing Blank Box
"Well I do believe this has been fixed now. Just added a video via an embed from youtube and the ima…"
23 hours ago
Bizz ( John ) replied to Bizz ( John )'s discussion Videos Playing In Activity Feed, check it out on my site ( Updated: 25-04-17 )
"Thanks, will share it once I get a few little options finished like adding it's own comment contain…"
yesterday
⚡JFarrow⌁ replied to Bizz ( John )'s discussion Videos Playing In Activity Feed, check it out on my site ( Updated: 25-04-17 )
"Wow that is killer Jon!  How did you do that?"
yesterday
Bizz ( John ) replied to Erika Hoff Holmgren's discussion How do I edit my opening posts on the forum? Sticky options?
"To edit a post you first open it then in the top right before the +icon you will see a pencil icon,…"
yesterday
Ning via Facebook

#NINGread Blogging is an extremely inspiring activity, especially when you can make a buck with…

Kos replied to Thisisbully's discussion Chat is available on 3.0
"Well thank goodness for updating the servers b/c it worked perfectly all day.  I'm sooo happy!  Tha…"
yesterday
Kyryl_Ning_Support replied to Thisisbully's discussion Chat is available on 3.0
"Hi there,
Only the server part has been updated by the admins so the performance could have increas…"
yesterday
Solveig Parekh Bock is now a member of Ning Creators Network
yesterday
Steve C replied to Anastasiia_NING support's discussion Ning 2Q 2017 plan!
"Thank you! That's how it was from 2009 to recently, but the system must have reset it and I forgot…"
yesterday
Bizz ( John ) replied to Bizz ( John )'s discussion Video Issues Again For Embed Videos Showing Blank Box
"When is this going to be fixed? Been a while now as it's not just the image not displaying ( by the…"
yesterday
Kos replied to Thisisbully's discussion Chat is available on 3.0
"Kryrl I could be speaking too soon (hope not!) but it appears someone did something b/c Chat is now…"
Monday
Kyryl_Ning_Support replied to Anastasiia_NING support's discussion Ning 2Q 2017 plan!
"Hi Steve,
We are sorry to hear that you are experiencing such an issue but you can control the orde…"
Monday
More…