Current status of the Ning Platform is always available on the Ning Status Blog.

Forum

My website TRUessence.org is experiencing ZIP CODE errors for new members tying to register for the site.

If you use the "Location" question in your profile questions for new members, the user will need to enter a ZIP code if they select UNITED STATES as their country.

The problem is, no matter what zip code is being entered, the error message that comes back is, "Invalid Zip Code - Input Proper Zip Code"

I have tested this on both PC & Mac and with Chrom, Firefox and IE and Safari on all machines. I;ve also had several other people to register - same problem. 

Additionally, I have removed all my CSS and Custom Code, and the problem remains.

My users can not register!

Please Fix, NING.

Are you having the same problem?

You need to be a member of Ning Creators Network to add comments!

Join Ning Creators Network

Email me when people reply –

Replies

  • Hi Chloe,

    This is usually caused by a JavaScript issue in browsers, but that doesn't look to be the case here. I can reproduce this on my end with every zip code, so I'll let our engineers know and see if we can get a speedy fix in place.

    Best,
    Aaron

    • Just wanted to let folks know there's a workaround until we get a fix in place: make the "Location" profile question optional. Members will still get the zip code error if they enter one, but if they don't provide a zip code, they'll be able to sign up.

      • The work around that I found, was to tell the user that instead of selecting UNITED STATES, select the line " --------------" right below UNITED STATES. This allows for a box to pop open and the user can manually enter the City with a comma and the States Abbreviation... like "AKRON, OH" 

        Once they are in, and the zip code issue is fixed, you can have the user go back and correct it. Its fine if you hold each users hand into the site like I do. But if you don't, you may want to follow NINGS advice and remove the LOCATION question from the profile Questionnaire.  CAUTION** I chose not to do this, because it warned that it would erase ALL members location from their profile's, and I did'n want all users locations removed and have to ask all users to re-edit their profiles to add the zip code again later.

  • I am having this same problem with zip codes too.  Eager to see this resolved. Thanks for the temporary fix idea.

  • I also have this problem and had 3 people report the same thing.  I tried it in FF, Chrome and IE and got the same thing....invalid. 

    I did what Aaron said and did not make the Location required.

  • Oh, and thank you Aaron for helping on this.  I am sure it is probably your day off and I appreciate it.  I know you guys are working your tails off.

  • Hi Chloe/ Gina/ Tyler,

    We were able to resolve this issue so your sign up flow should be working normally again. Hope you all have a nice long weekend and apologies for the rocky start to your Saturday!

    Best,

    Mayra

    • Thanks Mayra!

      It is working now!@

    • Thank you - Its working again.  

      There seems to be a lot of "construction" dust lately...

      Every week, its something else. Filemanager failure, 500 Errors yesterday, The NING Dashboard was out a few days back, and now this Zip code issue...  Not to mention the numerous bugs that are piling up that I have tickets in on that have replies to them that they are "Medium Priority"...?

      I'm sorry to be sounding like I am gripping here, but, I don't remember having this many issues ever strung together in one year, let alone with in weeks, and the outages that have been happening over the past 2 months.

      Something is up - what are you guys doing over there? 

  • This reply was deleted.
    • Hey Pothead, 

      I just tested out the sign up flow for bikerradio.ning.com and it did successfully pull in my city and state after entering my zip code.

      Could you check it out once more and let me know if you're still seeing this? It may help to clear your browser's cache to ensure that you are not seeing an older instance of the page. Please note that you have to restart your browser after clearing your cache.

      Also you mention that this happens during "sign in." Could you verify that this is during registration. Just want to make sure we're on the same page.

      Thanks!

This reply was deleted.

Search the Creators Network

Latest Activity

Fire-Tech replied to CocteauBoy's discussion After Years of Enduring Empty Promises, I Am Leaving Ning
"Thanks man and best of luck"
17 hours ago
Fire-Tech replied to CocteauBoy's discussion After Years of Enduring Empty Promises, I Am Leaving Ning
"Have been focusing on my elearning site...completely different software.I was getting really close…"
17 hours ago
George H. Compton IV replied to CocteauBoy's discussion After Years of Enduring Empty Promises, I Am Leaving Ning
":( Sorry to see you go my friend.  Best of luck to you and your new network."
17 hours ago
George H. Compton IV replied to Katy Blagg's discussion Resizing Group Icons
"Hello Katy this should do the trick, the code goes into the design studio global CSS section..
@med…"
17 hours ago
⚡JFarrow⌁ replied to Katy Blagg's discussion Resizing Group Icons
"try adding this to see if it helps .groupHub-group.matrix-itemFluid {
max-width:100%
}"
18 hours ago
CocteauBoy replied to CocteauBoy's discussion After Years of Enduring Empty Promises, I Am Leaving Ning
"I spent THOUSANDS of dollars on SE PHP and it was the biggest mistake I've ever made beyond stickin…"
22 hours ago
George H. Compton IV replied to George H. Compton IV's discussion Add Google translate to all pages. Any network not just Ning networks!!!
"Update 7/21/16 -- Google translate v11 --- The old version no longer works. Google has discontinued…"
yesterday
Kos replied to CocteauBoy's discussion After Years of Enduring Empty Promises, I Am Leaving Ning
"Yeah, where did you go?"
yesterday
Kos replied to CocteauBoy's discussion After Years of Enduring Empty Promises, I Am Leaving Ning
"I wish I had your patience to manually move everything.  Just the thought gives me a headache.  It'…"
yesterday
The Builder :) replied to The Ning Team's discussion Update on May Service Disruptions
"  Very very thanks Kos. "
yesterday
Fire-Tech replied to CocteauBoy's discussion After Years of Enduring Empty Promises, I Am Leaving Ning
"Yup... shut all of mine down too. Last annual billing closes this month.  Did you ever get SE to wo…"
yesterday
CocteauBoy replied to CocteauBoy's discussion After Years of Enduring Empty Promises, I Am Leaving Ning
"Yeah, I know... it's old news. Still, if we can help any other person from wasting years of money a…"
yesterday
Kos replied to CocteauBoy's discussion After Years of Enduring Empty Promises, I Am Leaving Ning
"Sorry to see you go Troy but you've conveyed pretty much what everyone feels.  Best of luck buddy. …"
yesterday
Kos replied to manuela stacca's discussion Can I use Ning 2.0?
"Ning no longer issues 2.0 but you can change your title to "looking for a 2.0" and maybe someone ha…"
yesterday
CocteauBoy replied to CocteauBoy's discussion After Years of Enduring Empty Promises, I Am Leaving Ning
"*3+ years since the abandonment began... but I've been with Ning since 2006 or '07. And I finally g…"
yesterday
Kos replied to The Ning Team's discussion Update on May Service Disruptions
"File a ticket online. Bookmark it for future reference http://ec2-75-101-132-140.compute-1.amazonaw…"
yesterday
The Builder :) replied to The Ning Team's discussion Update on May Service Disruptions
"But I Can't access!   :'(

My site is inaccessible (three days)!!! Whats going on Ning? ==>  http:/…"
yesterday
Kos replied to The Ning Team's discussion Update on May Service Disruptions
"Ning doesn't monitor the forums anymore.  You'll have to go with a ticket."
Wednesday
The Builder :) replied to The Ning Team's discussion Update on May Service Disruptions
"Ning, help us, we have problems with our site."
Wednesday
Kos replied to Katy Blagg's discussion Resizing Group Icons
"Understood.  Maybe someone else here is familiar with tabbed containers..............anyone?  Anyon…"
Wednesday
More…