They are few and far between and I'm probably one of the more patient and understanding NC here. Maybe it's because I haven't been with Ning that long or maybe it's because I realize that no platform is perfect. I should no because I'm coming from Social Go and encountered the same if not worst issues with greater frequency on that platform. These issues have the potential to damage a network beyond repair - Members leave and never return. A member doesn't have to cancel their account to call it quit.
I left Social Go because I was frustrated with the constant letdowns and fed up with the lame excuses. I'd hate to think that the brains behind the scenes of Ning has a panacea that would solve all technical issues but chose to let the platform be plagued by constant letdowns. I doubt that's the case.
I know the problems are serious and beyond Ning's control whenever Creators.Ning.Com goes off line. Ning tries its best to keep everyone updated by posting frequently to the "Ning Status" section but herein lies the problem. If "Creators" is down, how are we supposed to know what's going on? I suggest you guys take the advice of a fellow NC who said there should be email alerts sent out in times where there are platform-wide issues affecting multiple networks. I thought that would have been a given. I held Ning to higher standards.
Word of advice for Ning: Never Take Your Customers For Granted. Please Don't. The last thing you want is a mass migration from the platform. That along with some bad press in an age where things go viral could really do some damage.
It's a lot easier to retain current customers than to lose them and win them back. Just ask Social Go. They've been trying to get me back ever since I left. I vowed never to go back. Not even the great improvements they've made will change my mind.
Starting over is a thought I always screw my face at. I did it once and sincerely hope that I don't have to do it again.
Troy: I appreciate your feedback about this. I've hooked up the Ning Status blog to email, so anyone can now subscribe.