Since July 20th when Ning
upgraded their platform and added new features and functionality to our networks, there has been an increase of issues plaguing some Ning
networks. This has caused the number of help tickets submitted to skyrocket, and Ning
is backed up having to respond to these issues. It is frustrating for us and for Ning
staff. Though I've yet to experience any of the woes others face, I am completely sympathetic to their concerns. At the same time I notice that certain network creators would rather rant than be helped.
As many of you know, Eric Suesz or other Ning
staffer make their rounds here on Creators
to assist nc's with technical questions, suggestions and help tickets. It is the last item I'd like to address here. If you are having a serious
technical problem with your network, the first thing you should do is file a ticket at the Ning Help Center
. Yes, they are currently deluged with requests for assistance (and it could take some time), but this is the best
way for you to get your issue resolved. If you've submitted a ticket and it's been more than 24 hours, and you haven't received a response, and you want to post your concern here on Creators, fine. However, when someone from Ning
requests your help ticket number so that they may assist you, promptly provide it. Do not
continue to rant. This is counterproductive and will delay the process.
I have also noticed (in the forum) a few nc's this morning who are having problems, who were asked by Eric to provide their help ticket numbers so that he could expedite a resolution. Last I looked, there has been no response from the complainants. Maybe you lost your internet connection, or your pc has crashed, but I would suggest in future you stick around for a few to give someone from Ning a chance to reply to your post.
Before anyone jumps down my throat about this, understand what I'm saying. I am not being unsympathetic to your situation, I am merely suggesting that certain behavior can hurt rather than help. You can be civil and passionate, persistent and respectful. Hostility will gain you nothing.