Do you follow up on the reasons why some members of your network decide to leave? Those reasons are very helpful.
Let's share those reasons so that some NCs can learn from them.
So far I have 12 members that have left my network.
4 of them said they got spammed. 3 said they were getting too much emails from my network. 1 said I needed to redesign my network totally. The rest just left silently.
Any other experiences?
About 80% of members of our networks don't really know what to do with the profile settings and email settings of our networks. This is very true especially for networks targeting members older than 50, less than 15years old and members whose first language is not English.
I have a hobby of joining Ning websites. I am a member of many Ning websites I can't name here. One thing I found is that every new sign up on a Ning website receives an average of three emails even without doing any activity on the said network. Most NCs have a team of admins withthe instruction to welcome new members. Well this is supposed to be a good thing but usually it turns members off. You sign up on a ning network and even before you get to click on the first tab, you get four email notifications about comments on your profile from admins. Most of these comments are simply welcome to our network copy and paste flashy gif images. The intention is good but the manner isn't. It's like on eof those shops downtown where once you step in to have a look, the sales persons flood you with noise about what the shop is all about so much that you choose to run out as fast as you can.
I think when we NCs "over welcome" members to our networks it also makes them find a way to leave. Personally, that's what I do. I stay away from any websites that send too many welcoming messages.
I have a Get Started Page and a Terms page and blah blah blah...
Sometimes I feel like it is all too much info to digest so no one reads it at all!!!
One of my "enemies"--one who did a good job taking over one hundred of my members-- anyway she developed the best visual training I had seen- I do not know code or I would try-- but it was setting by setting and very clearly done...
Wish ning had something like it....
haha-Your page looks good!
I actually really struggle with a "Guidelines" page-then I stumbled on Ning Creators guidleines and decided to copy/modify them....best decision I have made because Ning must spend a bunch of money writing that crap..hehe...it sounds good-is clear and professional and since using them everyone has been following the rules much better.
Also I use a script from TJs site that redirects users that are signing up to the "Guidelines" page first where they have to read and agree before joining...TJs scripts are great!
Yes, I too thought Nings guidelines plus my own would cover it!
I would love a copy of that redirect code! Any little thing to keep the peace!LOL!
Can you share that code?
Sure-its actually posted here
i have removed 'withdraw request' as most will just click out of curiosity to see what this means.
i have removed 'leave network' link, as i'm pretty cool them emailing with request.
if you tell me this is inappropriate, i will give you an example: google and facebook. google support is not-existant and i even cant get access to my forgotten email passwords, even if i own domain name. and facebook stores your information even if you leave, requesting answer on exit. facebooks accounts don't get deleted and you can come back even after you leave.
I prefer a member to click on that damn button and leave my network than sign up and never log back, not even once in 4years.
Most people leave due to suspensions not on their own accord on my site. We are pretty open, but I don't let spammers breathe. Now as far as own accord: 1 left because she felt overshadwed by people who post content consistently, the other left because she felt larger than life.
I have been lucky so far not to have someone leave because they got offended. I remember one who left stating the reason to be because my design was terrible. It got me so worried but I took it as a kind of arrogance and got over it.