This, from one of our members, makes us really excited to pay MORE each month.
"I am a member of 20sb. For the second time now, Ning has disabled my account. The first time it took them a month to fix it for me, and they were just like Oops, we accidentally disable your account for no reason. Now, it has happened again. I tried to go to their link for "Problems signing in?" Unfortunately, this page is not working properly - it doesn't recognize the network url for 20sb (or there's some special url I have to enter and just don't know where to find it) and therefore I cannot send them a message. (Please see the attached screen capture.) SO THEN I tried calling them during their business hours and no one answered. Perhaps as an administrator, you can get them to provide me with with some customer service?! Thank you!!!"
Hey, DShan. Have you submitted a ticket? That's the best way for us to act on your specific issue.
Note that we can't provide support to your members since we changed our service to a be a more white-label service. Some NCs would be livid if we were to expose Ning as their underlying system.
Of course, you can always reach us with a ticket, and we'll try to help you or your members.