I am having trouble contacting support

[DShan]

This, from one of our members, makes us really excited to pay MORE each month.

 

"I am a member of 20sb.  For the second time now, Ning has disabled my account.  The first time it took them a month to fix it for me, and they were just like Oops, we accidentally disable your account for no reason.  Now, it has happened again.  I tried to go to their link for "Problems signing in?"  Unfortunately, this page is not working properly - it doesn't recognize the network url for 20sb (or there's some special url I have to enter and just don't know where to find it) and therefore I cannot send them a message.  (Please see the attached screen capture.)  SO THEN I tried calling them during their business hours and no one answered.  Perhaps as an administrator, you can get them to provide me with with some customer service?! Thank you!!!"

[Eric Suesz]

Hey, DShan. Have you submitted a ticket? That's the best way for us to act on your specific issue. 

Note that we can't provide support to your members since we changed our service to a be a more white-label service. Some NCs would be livid if we were to expose Ning as their underlying system. 

Of course, you can always reach us with a ticket, and we'll try to help you or your members.