Current status of the Ning Platform is always available on the Ning Status Blog.

Forum

I went to my admin page and clicked on the "export all member data" link and they sent me an email with the link  to download but after I did that I found out it was only half the number of members of my network that had been saved.

How do I get the entire list saved?

Help me out if you know a solution to this please.

Thanks

You need to be a member of Ning Creators Social Network to add comments!

Join Ning Creators Social Network

Email me when people reply –

Replies

  • This has been going on for a few days now, it's a bug. I submitted a ticket. The reply is below.

    --

    Thanks for writing! There's now a bug for our engineering team to investigate this issue. Bugs are issued a priority based on the severity of the issue, the number of affected networks, the complexity of the issue, engineering resources available and if there are any workarounds until there is a fix. Let me know if you have any questions in the meantime.

    • Thank you Laura for replying to this thread. I am stuck on that with a friend trying to help me. I wanted to submit a ticket but thought I would get a faster and better response here on Creators. I would have probably just get the same email from Ning you got anyway.

      Sigh!

  • Keep your ticket open and keep asking them to fix it.  If they close your ticket open a new one and keep asking them to fix it.

    They have been fixing it for other people, and for me a couple of times already.  They know about it and apparently they know how to fix it, at least temporarily.

    Don't give up.

    The more people who have this problem file TICKETS, the more likely they will do something as a more permanent fix for this issue.

    File a ticket, and keep on it.

    • You're are right Strumelia.

      We have done different downloads at various intervals and from different Ips and got different lists. If that is a bug as they say, then such a bug has picked just the moment we most need our data.

This reply was deleted.

Search the Creators Network

Latest Activity

Cindy Dean Mccoy replied to Yana Ning Support's discussion Product Plan Update
"We had a scheduled chat session tonight.  But it is not working for us.  Hope they can get this fix…"
6 hours ago
Brandyn Shepherd replied to Kyryl_Ning_Support's discussion Chat Feature Update on Ning 3.0 is ready!
"Chat still is not working. Just says its connecting. Left it open for hours and never connected."
6 hours ago
Brandyn Shepherd replied to Yana Ning Support's discussion Product Plan Update
"Chat still not working. Can't imagine what else might not be working after reading some of the comm…"
6 hours ago
Manuel Adame Jimenez replied to Kyryl_Ning_Support's discussion Network not launched yet issue
"Que es Kyryl Este Escudo Rojo Que la venta al principio ☆ ♡ ♤"
7 hours ago
R. Holley replied to Kyryl_Ning_Support's discussion Our Efforts - Your Feedback
"I've been trying forever to get my site to work on a mobile device just like it does on a desktop.…"
10 hours ago
Janice D Carter replied to Kyryl_Ning_Support's discussion Network not launched yet issue
"Brendan,
Have you sent in a ticket?  Your issue seems to be different than ours"
12 hours ago
Brendon R Culliton replied to Kyryl_Ning_Support's discussion Network not launched yet issue
"Can someone confirm if there is something seriously wrong going on in the back end? For some reason…"
12 hours ago
R. Holley replied to Bousal's discussion MOBILE
"This didn't work for me. I'm trying to let anyone use a mobile phone to see our site just as they c…"
13 hours ago
Naveen Jain replied to Naveen Jain's discussion Anyone able to use https for their network?
"Keeping this thread alive as https is very important for us. Is there a timeline or should I start…"
13 hours ago
Kos replied to Kyryl_Ning_Support's discussion Network not launched yet issue
"Just insane"
14 hours ago
Janice D Carter replied to Kyryl_Ning_Support's discussion Our Efforts - Your Feedback
"My feedback is pretty basic.  You expect e to pay for my service and that is very fair.  In return…"
14 hours ago
Janice D Carter replied to Kyryl_Ning_Support's discussion Network not launched yet issue
"My ticket went in 17 hours ago "
14 hours ago
Manuel Adame Jimenez replied to Kyryl_Ning_Support's discussion Network not launched yet issue
"If the crazy horse talks ... connecting ...
☆♡♤"
14 hours ago
Janice D Carter replied to Kyryl_Ning_Support's discussion Network not launched yet issue
"YES!  First thing I do is send emails and a FB chat to NING.  If they don't know there is a problem…"
14 hours ago
Kos replied to Kyryl_Ning_Support's discussion Network not launched yet issue
"I think many just complain here and don't send emails........which is a huge mistake.  The more ema…"
14 hours ago
Janice D Carter replied to Kyryl_Ning_Support's discussion Network not launched yet issue
"LOL, well I am awfully glad you reported it Kos, can we all just combine our tickets and all get ba…"
14 hours ago
Kos replied to Kyryl_Ning_Support's discussion Network not launched yet issue
"Low and behold, look what I just got:
I'm really sorry to hear about your issues with the chat feat…"
14 hours ago
Manuel Adame Jimenez replied to Kyryl_Ning_Support's discussion Chat Feature Update on Ning 3.0 is ready!
"I'll wait ... ☆♡♤"
14 hours ago
Kos replied to Kyryl_Ning_Support's discussion Network not launched yet issue
"They haven't responded to my 'chat' email issue (yet).  Just told me last night the site was up - w…"
14 hours ago
Mike Collins replied to Kyryl_Ning_Support's discussion The long-awaited Search Option is now at your fingertips!
"Hi Kyryl,
Just want to make sure you saw this as may have been lost in comments 
Search is bringing…"
14 hours ago
More…