There was a malware attack on one of the content sources that feeds into my network.  A big warning covers the webpages where the content boxes are.

I was able to delete the relevant content boxes for the main page in the Features Layout. 

But there is one group that has the malware warning. If I "go back: from the warning screen I can see the group but without the Options button.

 

 

P.S. Where is the Support ticket option? 

 

Tags: ning, support

Views: 46

Reply to This

Replies to This Discussion

go all the way down on your dashboard dropdown to support, click it,  and click contact support

 

can you link your network here? many times the warning will tell you a little description of the source of the malware

Hey, Shaun. As Speed Racer notes, you can submit a ticket from your dashboard. Just choose the Support link and Contact Support. If you're signed in as the Network Creator, you should be able to remove a Group. Have you added any custom code to your network?

@ Eric and Speed Racer. Thanks for the quick response. 

I know the source of the problem but they have not been able to sort the problem from their side. So I need to delete the places on my network that access data from them.

Here's something that might be helpful. I was working in Chrome and could not see the Options button or the edit tabs when I backed out of the warning screen. After I posted the question I tried Firefox which allowed me to see the edit buttons but not the Options button. I was able to delete the problem content. 

Sorted, thanks. 

 

P.S. Support: I had clicked the support tab and filled in the main box but missed the "Contact Support" link at the top. My mistake :( 

Cheers

Shaun

 

 

 

RSS

Latest Activity

Donna Mac replied to Donna Mac's discussion '3.0 Video - can someone explain?'
"Oh okay whew!  I was wondering why you didn't know what youtube was...LOL LOL.  When…"
9 minutes ago
Angie Fisher replied to Angie Fisher's discussion 'Help for a 3.0 Newbie Please....'
"thanks Kos, that helped tremendously!"
16 minutes ago
Suzie Nielsen replied to Jeff Gilder's discussion 'Nav options' in the group The Sandbox
"Yes, I agree  2.0 was easier for me too, but I am liking the versatility of this 3.0 I advise…"
19 minutes ago
Suzie Nielsen replied to Donna Mac's discussion '3.0 Video - can someone explain?'
"they must have a fix in store for this as it does appear as though many do use video a lot"
27 minutes ago
Suzie Nielsen replied to Donna Mac's discussion '3.0 Video - can someone explain?'
"I'm sorry Donna, of course I know about YouTube (have placed vids) But I didre you saying not…"
28 minutes ago
Cindy replied to Allison Leahy's discussion 'What is your Ning 3.0 URL?' in the group The Sandbox
"I didn't get anywhere yet with the instructions above, Koros. Could be because I got a little…"
31 minutes ago
Suzie Nielsen replied to Kwaku OwusuAfriyie's discussion 'Any Idea how this was done?'
"Hi, I am not a tech type person but I will try... it looks like a widget to me- with a feed... try…"
34 minutes ago
Phoron replied to Allison Leahy's discussion 'What is your Ning 3.0 URL?' in the group The Sandbox
"Thanks for the image it helps me to understand where you are coming from.  It is nice that the…"
37 minutes ago

© 2013   Created by Ning.

Badges  |  Report an Issue  |  Terms of Service