I'm having trouble reaching someone

I sent 2 help tickets to ning on monday, and no one has replied to me. It is now Friday.... way more than 48 hours.

PLEASE HELP!!!!!

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Permalink Reply by Phil McCluskey on February 11, 2011 at 2:49pm

Hi HMixer,

What were your tickets about? I've just seen an earlier unanswered topic of yours about featured answers not appearing on the member listing pages. This is a result of some infrastructure changes we've made, but we're aware of it and are working on getting them back.

Thanks,

Phil

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Permalink Reply by HMixer on February 15, 2011 at 12:36pm

Hi Phil, I have another site and it's working on the other one. Is it randomly doing this on different sites? thanks.

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Permalink Reply by Phil McCluskey on February 15, 2011 at 12:39pm

Hi HMixer,

Is the problem you're having relating to the featured answer not showing up on the member listing pages, or something else? Please let me know.

Thanks,

Phil

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Permalink Reply by HMixer on February 15, 2011 at 12:42pm

IT was the featured thing and then also my blog is completely messed up. thanks.

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Permalink Reply by Eric Suesz on February 11, 2011 at 3:35pm

Do you have ticket numbers you can share?

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Permalink Reply by HMixer on February 15, 2011 at 12:35pm

here are my tix numbers and I still don't have any replies from NING. Thanks.

ref:00D8cCLt.5004ETtVH:ref

ref:00D8cCLt.5004ETtGP:ref

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Permalink Reply by Eric Suesz on February 16, 2011 at 9:20am

It looks like Blake responded to one of these issues. I will step off here. There's not much I can do specifically with the issue you reported, but Blake can keep working with you.

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Permalink Reply by HMixer on February 16, 2011 at 12:00pm

Ok great. Yeah, even if the issue can't be fixed, I just wanted a reply within the 48 or 72 hours telling me there is no solution. But I waited over a week with no answer. I think they are on it now. Actually... I still don't have a reply on my other issue which has to do with the blog...

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Permalink Reply by HMixer on February 18, 2011 at 12:24pm

So after 2 weeks of waiting for a response, they completely answered something completely different, now I have to write the question again.

I don't want to have to wait another 2 weeks to get some answer... can you guys please track my tix number better and answer withing the time you say... at most 48 hours or 72 hours?? thanks!