"This isn't that important."
I'm having trouble reaching someone
I sent 2 help tickets to ning on monday, and no one has replied to me. It is now Friday.... way more than 48 hours.
PLEASE HELP!!!!!
Replies to This Discussion
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Permalink Reply by Phil McCluskey on -
Hi HMixer,
What were your tickets about? I've just seen an earlier unanswered topic of yours about featured answers not appearing on the member listing pages. This is a result of some infrastructure changes we've made, but we're aware of it and are working on getting them back.
Thanks,
Phil
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Permalink Reply by HMixer on -
Hi Phil, I have another site and it's working on the other one. Is it randomly doing this on different sites? thanks.
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Permalink Reply by Phil McCluskey on
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Hi HMixer,
Is the problem you're having relating to the featured answer not showing up on the member listing pages, or something else? Please let me know.
Thanks,
Phil
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Permalink Reply by HMixer on
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IT was the featured thing and then also my blog is completely messed up. thanks.
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Permalink Reply by Eric Suesz on -
Do you have ticket numbers you can share?
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Permalink Reply by HMixer on
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here are my tix numbers and I still don't have any replies from NING. Thanks.
ref:00D8cCLt.5004ETtVH:ref
ref:00D8cCLt.5004ETtGP:ref
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Permalink Reply by Eric Suesz on
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It looks like Blake responded to one of these issues. I will step off here. There's not much I can do specifically with the issue you reported, but Blake can keep working with you.
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Permalink Reply by HMixer on
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Ok great. Yeah, even if the issue can't be fixed, I just wanted a reply within the 48 or 72 hours telling me there is no solution. But I waited over a week with no answer. I think they are on it now. Actually... I still don't have a reply on my other issue which has to do with the blog...
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Permalink Reply by HMixer on
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So after 2 weeks of waiting for a response, they completely answered something completely different, now I have to write the question again.
I don't want to have to wait another 2 weeks to get some answer... can you guys please track my tix number better and answer withing the time you say... at most 48 hours or 72 hours?? thanks!
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