I have a billing issue

[Star-Dust]

l have been trying to pay my payment  and it won't let me. I do have funds in there to cover the yearly payment. And l just can not get nothing on those page to submit or send. It keeps saying the payment failed. And l try to submit a ticket and it won't even let me do that.

I called today, BUT it is Saturday. So l will try again Monday but l can not get no ticket number today so this is why l am posting today.

 

Is any one else having trouble trying to submit a ticket number?

 

And are you having problems with submitting payments, even knowing that you have the funds to cover it?

 

Is There a glitch in the billing and payment area of NIng???

 

 You have received this email because you created a Ning Network. Hello Star-Dust -,
We attempted to process your payment for $239.39 on 07/23/2011, but the payment was declined. This email is a courtesy to you in order to prevent service interruption.

Please sign in to https://www.ning.com/billing/paymentmethods to update your payment information or provide a new payment method to keep your account in good standing.

Need more help? You can visit the Ning Help Center at http://help.ning.com or call us [phone] (US Only) or [phone] (US and International) Monday-Friday, 9:00 AM to 5:00 PM (Pacific Time).

We look forward to helping you!

—The Ning Team

2011, Ning Inc., 285 Hamilton Avenue, Suite 400, Palo Alto, CA 94301

[Eric Suesz]

Hello. I'm not aware of any glitches. The most likely explanation is that you credit card is being declined because it is out of date or isn't an accepted type (e.g., prepaid card). In any case, please submit a ticket from your support link or call us on Monday and we'll help get it resolved. I wouldn't panic. You have time.

[Star-Dust]

I try submitting a ticket and it wont send, when l click on send.

I tries to change my payment  to another and it won't let me do that.

I have the funds in pay-pal and it still won't go through and l keep getting payment failed. So no matter how many times l try to pay, it won't let me. l try changing default and it won't let me.

[Eric Suesz]

It appears your support link is working fine. I just submitted a ticket for you. You'll hear from us. You can also call us Monday morning if you want. 

We have troubleshooting tips for billing matters here. I'm not really able to handle billing-related inquiries here on Creators because it is a public space and billing inquiries almost always involve the sharing of personal information.

[Star-Dust]

I spend a hour or more in the troubleshooting about billing and making payments.

I have where my account name is in the name of Star-Dust. But my pay-pal is in my real name, will this be the problem?

Thank you for submitting a ticket for me, and l will try calling Monday first thing l do!

[Star-Dust]

pay  pal said you have in your billing agreements that you will not except pay pal, the reason my pal pay payment is not getting to you is because you are refusing the payment throught this method. So this is my default payment and l want to use this as a way to pay for your service. Can you please help me get this fixed,

 l do have the funds there and pay pal and my pay pal buyers credit both told me all week that this is with you not excepting this way of payment.

[Eric Suesz]

You can't use PayPal for recurring subscriptions, Star-Dust, unless you link a credit card to your PayPal account. This is a PayPal rule. 

If you need to talk about billing, please do it with our billing team. 

[Star-Dust]

There was a credit card link to pay pal. l did talk to billing team on the phone this morning.

[Star-Dust]

l called pay pal and they told me that the problem is with Ning and l have set pay pal as my default payment. Still it is not working. I was told l had the funds to pay for the Ning website. So every time l click make payment it says payment failed.

Ticket number ref:00D8cCLt.5004G6f93:ref

Please help me pay Ning.

[Star-Dust]

This is what l am getting all the time.  http://landoffantasy.ning.com/

[Eric Suesz]

Submit it from your network. No need to enter it. When you submit it from your network, you provide more info to us. 

[Star-Dust]

l was just showing this because this is what happens most all the time. l will try again.