Network Ownership Transfer Problems

[Nigel Goult]

Hi,

 

I was wondering if anyone has ever transferred ownership of their network to someone else.

 

The reason I as is that a colleague and I have been trying to transfer the ownership of one of his networks and we can not seem to get any communication from the Ning support team.

 

The transfer was initiated on 23rd December and my colleague received an email saying that the case had been logged and would be dealt with in 48 hours. 

 

He resubmitted the request on earlier this month...same response.

 

I have emailed the help team directly with all the case details....no response. I have also contacted the team from my network with all details and again just the standard email saying 48 hours.

 

has anyone out there actually done this and if so what did you have to do.

 

Many thanks for your comments and suggestions.

 

Regards

 

Nigel

[Danny White]

I am having the same problem.  What a mess.

[Nigel Goult]

Danny,

 

How long has it been so far since you initiated the transfer and have you heard anything at all!!

[Danny White]

a couple months Nigel.  I did talk with a customer service rep that gave me a sales call the other day and they said that Ning was upgrading or doing something and they would look into it.  However, I can't even find my support ticket now.

[Nigel Goult]

How did you get to talk to someone? I can find no way of entering into any two way communication over this at the moment.

[Tim]

I would imagine that now the Ning ID no longer exists, transferring a network is now just a case of changing the network owner email address and verifying it, making sure that you then sort out the payment details too.

[Nigel Goult]

Tim,

 

Thanks for the idea. I had my hopes lifted for a second there ;-). Alas this will not work as the current owner has several Networks on their Ning account and we only want 1 to be transferred.

 

Have not tested it on a single network though so anyone else who is trying to transfer a single network might want to give this a try.

[Danny White]

Thanks Tim - How do we change the billing from us to the new owner?

[Danny White]

Changing email did not work for me, as the person who we are transfering to already has it in use on the site.

[Ren the Vinyl Archaeologist]

Me too same problem. I tried to transfer ownership on 12/14 and never transferred.

Yet they want to bill me for the site that was supposed to be transferred already.

Of course, I can't just cancel the membership that would be too easy.

[Nigel Goult]

We are still waiting after receiving an email approx 2 weeks ago saying they are looking into this.

I think the ID change over has caused a problem which they now can't figure out how to rectify although I can't see why it should be so hard.

The problem with just cancelling the account and using another provider is that the network we want to transfer has a good volume of members and content. Would be a travesty to have to waste that.