NEW MEMBERS SIGN UP ISSUES

[Agosthina]

Hello,

 

I have a friend of mine who tried several times to sign up to my network; however could not because she never received the verification email from Ning. 

 

I tried to sign up using this email address: [e-mail] jut as a test to see what the problem is; however I never received the email verification from Ning to verify the email address. I click on the option to have the email resent to me; however have not received it. How long does it take to receive this verification email from Ning? I tried to set up that test account since 6:00 this morning!! Please let me know if I have to create a ticket for this.  You guys need to find out what the problem is and fix the sign in/sign up issues once a for all.

 

Please reply to me as soon as possible.

 

Thank you

[Patrick Chappelle]

When time is of the essence, or when a problem is that serious, you should always submit a help ticket before anything else. It's the weekend, an a Sunday at that. If you get a response from one of the team, you can count yourself fortunate. 

 

You may want to read this announcement from Ning that will explain what's going on.

[Agosthina]

Thank you Thunder. I am going to submit a ticket now; however that does not guarantee a response either. Whatever it is that they are working on is taking too long and should not stop us in anyway from registering new accounts(members). I know they have a bunch of excuses they will come up with; however that does not make it ok.

 

Thank you for your help!

[Patrick Chappelle]

You're right and you're welcome, Agosthina.

[Spring Fricks]

I'm having similar issues.  My network stopped letting members sign in and new member applications aren't being processed.  I also cannot get into my dashboard.  The only response from Ning has been to tell me that the members that have been members for several years must have all of a sudden forgotten which email they used for signing in.  Now Ning has went silent.

 

Network has been down since Friday.

 

Growing frustrated.

[Agosthina]

Hello Spring Fricks,

 

I am so sorry to hear that you are having this problem too. It is very unfortunate that we can not get real answers from Ning. I am very upset so I do not want to say more. Why is your network down though?

Do you know? I hope your issues are resolved soon.

 

Take care,

 

Agosthina