"Appreciate the response Phil--looking forward to continued improvements. Quick follow up to…"
NEW MEMBERS SIGN UP ISSUES
Hello,
I have a friend of mine who tried several times to sign up to my network; however could not because she never received the verification email from Ning.
I tried to sign up using this email address: info@haitiansunitedforhaiti.org jut as a test to see what the problem is; however I never received the email verification from Ning to verify the email address. I click on the option to have the email resent to me; however have not received it. How long does it take to receive this verification email from Ning? I tried to set up that test account since 6:00 this morning!! Please let me know if I have to create a ticket for this. You guys need to find out what the problem is and fix the sign in/sign up issues once a for all.
Please reply to me as soon as possible.
Thank you
Replies to This Discussion
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Permalink Reply by Patrick Chappelle on -
When time is of the essence, or when a problem is that serious, you should always submit a help ticket before anything else. It's the weekend, an a Sunday at that. If you get a response from one of the team, you can count yourself fortunate.
You may want to read this announcement from Ning that will explain what's going on.
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Permalink Reply by Agosthina on -
Thank you Thunder. I am going to submit a ticket now; however that does not guarantee a response either. Whatever it is that they are working on is taking too long and should not stop us in anyway from registering new accounts(members). I know they have a bunch of excuses they will come up with; however that does not make it ok.
Thank you for your help!
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Permalink Reply by Patrick Chappelle on
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You're right and you're welcome, Agosthina.
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Permalink Reply by Spring Fricks on -
I'm having similar issues. My network stopped letting members sign in and new member applications aren't being processed. I also cannot get into my dashboard. The only response from Ning has been to tell me that the members that have been members for several years must have all of a sudden forgotten which email they used for signing in. Now Ning has went silent.
Network has been down since Friday.
Growing frustrated.
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Permalink Reply by Agosthina on
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Hello Spring Fricks,
I am so sorry to hear that you are having this problem too. It is very unfortunate that we can not get real answers from Ning. I am very upset so I do not want to say more. Why is your network down though?
Do you know? I hope your issues are resolved soon.
Take care,
Agosthina
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