Ning Gifts - does anyone know what they are doing?

My site members are driving me crazy and giving Ning a bad reputation.......... Saying Ning is stealing money from the Networks.

When Ning gifts were introduced, we quickly signed up and receives a check for a few hudred dollars as our part of the 50% pay back.

Well, that payment was over a year ago, and many members loved it and and started using gifts more........

Well in Dec, I opened a ticket asking what the revenue on gifts sold from my network is, so I could guess my next check. I have written to the help desk a dozen times over this issue, i uslally get a response saying one or two more weeks. My last communication was on May 24, and Molly was adding it to her calendar to make sure it was followed up the following week. She also passed along the problem to the SR VP. Well, Now another month has passed and no word from anyone at Ning.

A SIMPLE QUESTION- HOW MUCH DID MY SITE BUY IN GIFTS/AND WHERE IS MY CHECK WITH BACK INTEREST BY NOW.

OF COURSE MEMBERS JUST THINK NING IS RIPPING US OFF, SO MY SALES ARE DOWN IN GIFTS AND NING'S REPUTATION AS AN HONEST COMPANY IS AT THE BOTTOM OF THE BARREL.

NO ONE DOESN'T SEEM TO GIVE A DAMN ABOUT THIS PROBLEM.

Tags: gifts

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Permalink Reply by Eric Suesz on April 28, 2011 at 11:05pm

Hey, Cuba. I know this is an important issue for you. Just want you to know that we do give a damn. As I noted in your previous discussion, we will be paying out those who have revenue waiting. Actually, I heard earlier today that this has now been resolved in our system and payments should begin arriving to those who are waiting. My hope is that you'll receive an email very soon if you haven't already received one. As I mentioned previously, I do appreciate you being vocal about it, and I sincerely mean that. Very sorry for the delay on this. We want to get everyone back on track and resolve this frustration.

Permalink Reply by Eric Suesz on May 3, 2011 at 3:56pm

Hello again, Cuba. Monica was chatting with me today about the problem you've been having. I'm working on getting an email sent your way with a confirmation of payment. Very sorry it is taking so long. We're very close to getting this wrapped up.

Permalink Reply by Cuba on May 12, 2011 at 2:35pm

Eric thanks for looking into this but still nothing has been resolved. I requested my problem be sent to John McDonald as after 5 months of waiting for a ticket to be resolved which seems like it should be a simple request, I would like to hear from him.

Permalink Reply by Eric Suesz on May 12, 2011 at 2:44pm

I am working with Monica and others to resolve this. Did Monica contact you yesterday? I know this is a frustration, and I have passed along your concerns to others here who are working on this project. I'm sorry it is taking so long. I genuinely am trying to get this resolved for you.

Permalink Reply by Chloe Prince on May 16, 2011 at 7:11am

I am glad that Eric answered your question here - But, what I don't get, is why NING seems to keep its users in the dark about things?

There should be a very SIMPLE and straight forward system of seeing the balance of what was bought and is owed. Why is this not there?

One can only assume it is this way because NING wants to have the luxury of paying this out when they feel like it. I don't agree with this. This, and a few other reasons, are the reason I have slowed down on using gifts on my network.

NING comes out with these wonderful features, and then, there is never any follow through - or so it would seem?

For instance, WHy can we not create MORE categories in the gifts section. The amount you get and can create is WAY to limiting. Why put a limit on this at all? I have many different categories that could be created for NING gifts - but I have to rename and use the ones I have and this makes it hard for users to find anything. So they don't feel like scrolling page after page of looking. You also need more than a doezen gifts on one page listed. Maybe 100 at a time would be better. Let the creator set this limit.

I have received a payment (last year) for my gifts... but I have NO CLUE as to what is owed to me now - so I no longer push them, and have thought to just remove the service, as this seems to be a one way street for NING and no power or control given to me.

Permalink Reply by Tom on July 10, 2011 at 8:09pm

If there is a gift "stat center" coming soon, can you please also report which gifts were purchased and when?

Thank you

Permalink Reply by Clark P on July 10, 2011 at 11:21pm

This Gifting feature has been a bizarre thing for NC's. We have never had stats on how much money we have earned. Why not? One network I created has received one payment, my other network - that shows more gifts purchased in the leaderboards - has not. It doesn't make sense. But without real stats from Ning it is impossible to know what is going on.

It's time to be open with sales. Why is this not fixed yet?

Permalink Reply by HELP SEEKER on May 26, 2012 at 11:57am

is this thing works at all ? do they calculate purchases ? i dont even see where to add paypal address ?

Permalink Reply by Gary Bressem, Jr. on June 20, 2012 at 1:54pm

My network is small and very new.

I added one gift...just because of this, it says click here and fill out something I have never seen?

I started a ticket, when I first signed up 9 months ago. NOT ONE REPLY

Now about 13 days ago I opened my network to the public. I have been trying to add things that my few members want.

But so many things (apps) just don't work. One member bought gift credit, I told him not to buy anymore because I have no idea how it works or where the money goes.

I would like to have some way the members could earn credit just for daily logins. Even if I could purchase a certain amount then give credit to the most active.

But with no-customer support on tickets I have just started looking for others ways to do it.

outside ning :(

Permalink Reply by Writer Chick {Diane} on May 26, 2012 at 5:32pm

I gave up on gifts a long time ago, and after creating a ton of my own custom ones. No one buys them. No one cares about the feature....not even Ning.

Permalink Reply by Audry T on May 29, 2012 at 5:51pm

If Ning is still not giving you (or anyone else) a means by which to determine how much you have earned through gifts and has not implemented a regular, reliable form of payment, I would suggest you have your lawyer send them a letter. They cannot withhold monies owed on the excuse of technical difficulties, and if there are enough individuals using Ning who have been unable to collect what's due -- or to see exactly how much they're owed to confirm that they are getting paid their full due -- then those individuals should get together and consider a class suit in order to motivate Ning to enact the necessary changes to their system.

Permalink Reply by Eric Suesz on May 29, 2012 at 7:28pm

We sent out payment recently, Audry, and will continue to do so.