*NING NETWORK ARCHIVE* Cannot download the Members Media file - FRUSTRATING !!!!!!!!!!!!!!

[Miss J.]

As you can see from the image above, the download stops at 245 of 9654. Since we cannot download again after 24 hours, this is delaying my plans on importing data onto the new platform I am moving to.

This has taken a damn week, there is no support link on my ning site to send a support ticket.

I changed the destination folder and still the error message pops up.

This is really frustrating and I am at my wits end. How else can I download the MEMBERS Media files ? I need the required members.json and members locale .json files for the import tool to work on the new platform.

 

What else can I do ???????????????????? I am not about to wait another week in order to sort this issue out.

[Patrick Chappelle]

This thing is still giving headaches, eh? When it was first released last year, nc's were uninstalling the application then  re-installing it to resolve issues. 

 

Aside from that and contacting the Help Center, I don't know what to tell you.

[Miss J.]

Hey Thunder.... yes I tried re-installing... but still no luck.

[Eric Suesz]

Hey There! You should see a Support link on your Dashboard. You don't see one on the bottom-left in the list of sections? What's your network URL? 

[Phil McCluskey]

Hi Miss J,

Do you have enough spare space on your hard drive for the downloaded data? That error sounds like what you might get if you run out of space.

Thanks,

Phil

[Miss J.]

Hi Phil, I tried to download the MEMBERS media files first, but then the error message appeared. So I continued to download the rest of the content for the other features so obviously I have enough space on my hard drive. Couldn't you email me the MEMBERS media files instead ? I've tried from Monday last week.

[Eric Suesz]

Sorry that this isn't working, but if you can submit a ticket, we can try to get someone to perform this download for you and shoot it your way. I'm sorry that I'm not able to do that right now for you myself, but I think we can probably accommodate you, but we generally have to go through the regular help process. 

[Miss J.]

FINALLY got a reply from the support team..... but still the same advice.... how many times do I have to say, this error message still appears. I tried again this morning, now I have to wait another 24 hours. I shouldn't be wasting my time on this. WHY CAN'T THIS FILE BE EMAILED TO ME INSTEAD ????????????!!!!!!!!!!!!!!!??????????????????

[Eric Suesz]

I think they may be able to do that. You can reply to a ticket and ask for that. 

[Miss J.]

o_O

 

"WAITING ON A REPLY FROM DA SUPPORT TEAM NOW TO RESOLVE DIS ISSUE. TRIED TO DOWNLOAD MEMBERS MEDIAFILE TODAY, ERROR APPEARS YET AGAIN. WAIT FOR ANOTHER 24HOURS. ANOTHER DAY GONE.... NO PROGRESS !!!!"

[Eric Suesz]

What's your ticket number? 

[Dj Lamaane]

i have some promelm and  i tried to use different pcs and network  i was trying more then one month to know the eror.
but i think the error is form ning can you guys fix this error or email us by email 

[Miss J.]

E X A C T L Y !!!