Current status of the Ning Platform is always available on the Ning Status Blog.

Forum

It keeps saying that email address is not a member of my network, but of course it is. I have checked every single letter and the password, multiple times now.

I think this might be an interaction with the new Verizon operating system or upgrade they did a couple of days ago. I have not called them about this yet. 

Anyone have a clue?

TIA

You need to be a member of Ning Creators Social Network to add comments!

Join Ning Creators Social Network

Email me when people reply –

Replies

  • I assume it's clear: This involves my cellphone, not my computer.

  • For staff: the network in question is a private one: anewgaia.ning.com. I am a member also of livingmetaphysics.ning.com and the new phone let me into that right away, using the ID I have there. And then I tried to log into anewgaia using my NC login, and anewgaia would not accept that either. For me as a member, it says my email address has no account there; for the NC login, it says the password is incorrect.

    Grrrrrr. I did not have a chance to ask Verizon about it, today, but the fact that one network has problems and the other doesn't suggests the problem might not be the phone OS itself, but the anewgaia network....

    Any ideas?

    • Hi Rev. O.M., Have you tried logging in to the anewgaia network from a computer using the same email and password combinations? First thing to do would be to make sure that this is isolated to the mobile device. For the NC login, I'd suggest using the forgotten password link to reset your password. If that doesn't solve the issue, contact our support team and they'll be able to help you out. They can also verify that your member login credentials are correct. 

      • Thanks for responding, Allison!

        Yes, I would not have posted if I had not tried that first. That is why I said this involves my cellphone, not my computer. So I know that my member login credentials are correct. I have triple-checked every letter and number, and it all works from a computer.

        I think I tried to reset my password and that did not work, but I am not sure I did that. It won't solve the issue for my login as member, so I am reluctant. I don't see what it will accomplish.

        Have not tried yet today. I wonder if the "500 error" mentioned in the status update is relevant....

        • Have you tried clearing the phone's browsing history? If that doesn't do the trick, you'll want to reach out to our support team.

          • Interesting suggestion, I don't know how to clear my phone's browsing history.

            However, today the signin worked, (I did what didn't work before, and it worked now) so the problem is gone.

            I really appreciate your attention and help!!

This reply was deleted.

Search the Creators Network

Latest Activity

Cindy Dean Mccoy replied to Kyryl_Ning_Support's discussion Chat Feature Update on Ning 3.0 is ready!
"Yep.  I was going to do that tomorrow if ours is still now working correctly.  I am sure they have…"
1 hour ago
Kos replied to Kyryl_Ning_Support's discussion Chat Feature Update on Ning 3.0 is ready!
"Cindy Update your support ticket - tell them what's happening.  Remember, support is not here in th…"
1 hour ago
Cindy Dean Mccoy replied to Kyryl_Ning_Support's discussion Chat Feature Update on Ning 3.0 is ready!
"Ours is still not working properly.  I can see those online now.  If I post a comment in chat, ther…"
1 hour ago
Manuel Adame Jimenez replied to Kyryl_Ning_Support's discussion Chat Feature Update on Ning 3.0 is ready!
""
1 hour ago
Manuel Adame Jimenez replied to Kyryl_Ning_Support's discussion Chat Feature Update on Ning 3.0 is ready!
""
1 hour ago
Kos replied to Kyryl_Ning_Support's discussion Chat Feature Update on Ning 3.0 is ready!
"Chat is back.  Thank goodness!  I was close to screaming at support last night. Glad they finally g…"
1 hour ago
Brandyn Shepherd replied to Kyryl_Ning_Support's discussion Network not launched yet issue
"When a member likes their profile page or anything else it always says they shared it on facebook -…"
2 hours ago
Thisisbully replied to Kyryl_Ning_Support's discussion Chat Feature Update on Ning 3.0 is ready!
"I did I'm using a chat I had built for me works perfect"
2 hours ago
Ning via Facebook

#Ning #tips #followus Gather first followers, using 3 main secrets of effective social…

Brandyn Shepherd replied to Kyryl_Ning_Support's discussion Chat Feature Update on Ning 3.0 is ready!
"This is just me... but, I am thinking about disabling chat completely until the next update.It is a…"
2 hours ago
Brandyn Shepherd replied to Kyryl_Ning_Support's discussion Chat Feature Update on Ning 3.0 is ready!
"I really hope you guys plan on going back to the old chat format... or change this format to work l…"
2 hours ago
Brendon R Culliton replied to Kyryl_Ning_Support's discussion Network not launched yet issue
"Is anyone else having issues with the preview images not being fetched properly for new entries whe…"
2 hours ago
Brandyn Shepherd replied to Yana Ning Support's discussion Product Plan Update
"My chat is working again. Thanks Ning! One thing I noticed is that when you look at the who's onlin…"
3 hours ago
Manuel Adame Jimenez replied to Kyryl_Ning_Support's discussion Chat Feature Update on Ning 3.0 is ready!
"Kyryl can opcion change color chat ... that black color not pretty in my network ... thanks ...
htt…"
3 hours ago
Manuel Adame Jimenez replied to Kyryl_Ning_Support's discussion Chat Feature Update on Ning 3.0 is ready!
"Hi Kyryl ... chatting working thanks ... now for the sound ... greetings Kyryl family ning thanks
♧…"
3 hours ago
Ning via Facebook

#Ning #shop #pricing Choose your ideal price for your unique online community!

M.Tariq Malik replied to Marcelo Rodrigues's discussion Chat problem
"same issue on http://vustudents.ning.com"
9 hours ago
Manuel Adame Jimenez replied to Kyryl_Ning_Support's discussion Network not launched yet issue
"Kyryl came out red shield again ... which means
♤♡♧"
12 hours ago
Paul Corona replied to Marcelo Rodrigues's discussion Chat problem
"Also down:"
13 hours ago
R. Holley replied to Kyryl_Ning_Support's discussion Our Efforts - Your Feedback
"We have 2. That link didn't work even after taking everything out and saving it. I finally got it w…"
15 hours ago
More…