Current status of the Ning Platform is always available on the Ning Status Blog.

Forum

It keeps saying that email address is not a member of my network, but of course it is. I have checked every single letter and the password, multiple times now.

I think this might be an interaction with the new Verizon operating system or upgrade they did a couple of days ago. I have not called them about this yet. 

Anyone have a clue?

TIA

You need to be a member of Ning Creators Network to add comments!

Join Ning Creators Network

Email me when people reply –

Replies

  • I assume it's clear: This involves my cellphone, not my computer.

  • For staff: the network in question is a private one: anewgaia.ning.com. I am a member also of livingmetaphysics.ning.com and the new phone let me into that right away, using the ID I have there. And then I tried to log into anewgaia using my NC login, and anewgaia would not accept that either. For me as a member, it says my email address has no account there; for the NC login, it says the password is incorrect.

    Grrrrrr. I did not have a chance to ask Verizon about it, today, but the fact that one network has problems and the other doesn't suggests the problem might not be the phone OS itself, but the anewgaia network....

    Any ideas?

    • Hi Rev. O.M., Have you tried logging in to the anewgaia network from a computer using the same email and password combinations? First thing to do would be to make sure that this is isolated to the mobile device. For the NC login, I'd suggest using the forgotten password link to reset your password. If that doesn't solve the issue, contact our support team and they'll be able to help you out. They can also verify that your member login credentials are correct. 

      • Thanks for responding, Allison!

        Yes, I would not have posted if I had not tried that first. That is why I said this involves my cellphone, not my computer. So I know that my member login credentials are correct. I have triple-checked every letter and number, and it all works from a computer.

        I think I tried to reset my password and that did not work, but I am not sure I did that. It won't solve the issue for my login as member, so I am reluctant. I don't see what it will accomplish.

        Have not tried yet today. I wonder if the "500 error" mentioned in the status update is relevant....

        • Have you tried clearing the phone's browsing history? If that doesn't do the trick, you'll want to reach out to our support team.

          • Interesting suggestion, I don't know how to clear my phone's browsing history.

            However, today the signin worked, (I did what didn't work before, and it worked now) so the problem is gone.

            I really appreciate your attention and help!!

This reply was deleted.

Search the Creators Network

Latest Activity

marilyn mache, Sudev, Mel Adams and 4 more joined Ning Creators Network
1 hour ago
John Bizley replied to John Bizley's discussion Add Navigation To Photos So Only Need To Click Or Tap On Side Of Photo Instead Of Arrows
"It could be done  I would think but would need a bit of figuring out. The way Ning has it is the ma…"
3 hours ago
John Bizley replied to John Bizley's discussion Add Navigation To Photos So Only Need To Click Or Tap On Side Of Photo Instead Of Arrows
"Thanks Kos :-)"
3 hours ago
John Bizley replied to John Bizley's discussion Enhance Your Photos Edit / Upload Page
"It should default to all pages, it might be something that's got mixed up in the copy and paste whe…"
3 hours ago
Kos replied to John Bizley's discussion Add Navigation To Photos So Only Need To Click Or Tap On Side Of Photo Instead Of Arrows
"Sahweet!  Yes, I missed it but hadn't gotten around to going thru my old code to retrieve it.  Than…"
4 hours ago
Randy L. Vollett replied to John Bizley's discussion Enhance Your Photos Edit / Upload Page
"I tried to apply the code,but it didn't take. Do I have to target the code or is it a default code…"
19 hours ago
Randy L. Vollett replied to John Bizley's discussion Add Navigation To Photos So Only Need To Click Or Tap On Side Of Photo Instead Of Arrows
"The one thing that bugs me about Nings photo page is when you click on the arrow to advance to the…"
19 hours ago
John Bizley replied to John Bizley's discussion Add Navigation To Photos So Only Need To Click Or Tap On Side Of Photo Instead Of Arrows
"I did mention in a previous post comment that I was going to post tips once or twice a week with a…"
20 hours ago
George H. Compton IV replied to George H. Compton IV's discussion Ning coding and styling Tool "GeoPlugin" v2.00.003
"aww shucks!!! lol Thank you Garfield. :)  Goofy image below. lol
Yep this is me. lol"
yesterday
Kos replied to John Bizley's discussion All New Photos Page Viewer Layout Code
"Whew!  Thank goodness"
yesterday
JFarrow replied to John Bizley's discussion All New Photos Page Viewer Layout Code
"i tracked it down and indeed it was a chrome plugin.. thanks everyone"
yesterday
Antonio Ancelmo Matos Santos replied to Ning's discussion Introducing Activity Feed Improvements, Including Member Status Updates
"And who told you that I spoke to you? you are happy with the whole situation on Ning? good for you!…"
yesterday
Kos replied to John Bizley's discussion How To Add Some Design To Your: Pages Categories Nav, Groups Nav & Groups Pages Nav
"Sounds like a plan.  You know me.  I'll be lingering like an annoying cold.  LOL"
yesterday
Garfield Archivist replied to George H. Compton IV's discussion Ning coding and styling Tool "GeoPlugin" v2.00.003
"Awesome in every sense of the word."
yesterday
George H. Compton IV replied to George H. Compton IV's discussion Ning coding and styling Tool "GeoPlugin" v2.00.003
"Update 8/30/15, now you can also easily add HTML to the head or the body of your network.. TJ thank…"
yesterday
John Bizley replied to John Bizley's discussion How To Add Some Design To Your: Pages Categories Nav, Groups Nav & Groups Pages Nav
"Thanks Kos, will do but may hold off a little posting onto creators and just add them to my site as…"
Sunday
Kos replied to John Bizley's discussion All New Photos Page Viewer Layout Code
"Yes, much more clear"
Sunday
Kos replied to John Bizley's discussion How To Add Some Design To Your: Pages Categories Nav, Groups Nav & Groups Pages Nav
"Keep 'em coming John.  We appreciate it!"
Sunday
John Bizley replied to John Bizley's discussion How To Add A Little Separation In Activity Feed When Someone Comments On A Post
"Hi Anam, yes it's an all new site and profile for me here on creators. Joining will be available ve…"
Sunday
Anam replied to John Bizley's discussion How To Add A Little Separation In Activity Feed When Someone Comments On A Post
"Is this a different site to one I joined a while back where you posted tips? I checked out your new…"
Sunday
More…