Current status of the Ning Platform is always available on the Ning Status Blog.

Forum

It keeps saying that email address is not a member of my network, but of course it is. I have checked every single letter and the password, multiple times now.

I think this might be an interaction with the new Verizon operating system or upgrade they did a couple of days ago. I have not called them about this yet. 

Anyone have a clue?

TIA

You need to be a member of Ning Creators Network to add comments!

Join Ning Creators Network

Email me when people reply –

Replies

  • I assume it's clear: This involves my cellphone, not my computer.

  • For staff: the network in question is a private one: anewgaia.ning.com. I am a member also of livingmetaphysics.ning.com and the new phone let me into that right away, using the ID I have there. And then I tried to log into anewgaia using my NC login, and anewgaia would not accept that either. For me as a member, it says my email address has no account there; for the NC login, it says the password is incorrect.

    Grrrrrr. I did not have a chance to ask Verizon about it, today, but the fact that one network has problems and the other doesn't suggests the problem might not be the phone OS itself, but the anewgaia network....

    Any ideas?

    • Hi Rev. O.M., Have you tried logging in to the anewgaia network from a computer using the same email and password combinations? First thing to do would be to make sure that this is isolated to the mobile device. For the NC login, I'd suggest using the forgotten password link to reset your password. If that doesn't solve the issue, contact our support team and they'll be able to help you out. They can also verify that your member login credentials are correct. 

      • Thanks for responding, Allison!

        Yes, I would not have posted if I had not tried that first. That is why I said this involves my cellphone, not my computer. So I know that my member login credentials are correct. I have triple-checked every letter and number, and it all works from a computer.

        I think I tried to reset my password and that did not work, but I am not sure I did that. It won't solve the issue for my login as member, so I am reluctant. I don't see what it will accomplish.

        Have not tried yet today. I wonder if the "500 error" mentioned in the status update is relevant....

        • Have you tried clearing the phone's browsing history? If that doesn't do the trick, you'll want to reach out to our support team.

          • Interesting suggestion, I don't know how to clear my phone's browsing history.

            However, today the signin worked, (I did what didn't work before, and it worked now) so the problem is gone.

            I really appreciate your attention and help!!

This reply was deleted.

Search the Creators Network

Latest Activity

Steve C replied to Steve C's discussion How do I Specify Copyright Years in the Footer of Ning Pages?
"Thanks, SP. Worked like a charm!"
14 hours ago
sheryl weinberger replied to Enrrico Torres's discussion Popup signup form
"Hi Enmico,
Did you every find your answer for the pop up box.
Thanks
Sheryl"
14 hours ago
Luke Jones replied to Jim Kinson's discussion When are we going to see a new Product Road Map?
"Wow this discussion has got out of control aha,Personally, I think Ning need to answer us, I would…"
20 hours ago
Rupert Weis replied to Jim Kinson's discussion When are we going to see a new Product Road Map?
"You can hear from Ning if you write tickets. Their news is that Ning3 is great and has all it needs…"
23 hours ago
Rupert Weis replied to Ning's discussion Update to Product Roadmap and Communication Changes
"I believe that an update on the roadmap which was posted in may last year and since then nothing mo…"
23 hours ago
Gary Cobb replied to Jim Kinson's discussion When are we going to see a new Product Road Map?
"I don't think we are arguing Strumelia. We were just trying to get across different points. Mine be…"
yesterday
Jelena replied to Jim Kinson's discussion When are we going to see a new Product Road Map?
"+1000 :) a person who have commonsense."
yesterday
Strumelia replied to Jim Kinson's discussion When are we going to see a new Product Road Map?
"SP, I hope you are not calling me a blowhard.  (lolol...no prob)
Hey, I'm always sad when we ning c…"
yesterday
Gary Cobb replied to Jim Kinson's discussion When are we going to see a new Product Road Map?
"Thanks SP, I think I am too !"
yesterday
SweetPotato replied to Jim Kinson's discussion When are we going to see a new Product Road Map?
"Ask Gary. He seems grounded in reality :-)"
yesterday
SweetPotato replied to Jim Kinson's discussion When are we going to see a new Product Road Map?
"Gary, why are trying to convince me that I need to be either pro or anti Ning?

Don't read too muc…"
yesterday
Vickie replied to Vickie's discussion Mobile Site For Private Networks
"Forgot to add that Ning is nearly impossible to use for iPad and iPhones.  I get complaints all the…"
yesterday
Traddie replied to Jim Kinson's discussion When are we going to see a new Product Road Map?
"Hi SP. Re Glassdoor is that a positive in your view. I see job ads but not sure if its an indicatio…"
yesterday
Gary Cobb replied to Jim Kinson's discussion When are we going to see a new Product Road Map?
"Glassdoor - very illuminating and perhaps even more convincing that the majority of commentators on…"
yesterday
SweetPotato replied to Jim Kinson's discussion When are we going to see a new Product Road Map?
"My point remains: make it private (if anything). This forum still provides an excellent insight int…"
Saturday
Gary Cobb replied to Jim Kinson's discussion When are we going to see a new Product Road Map?
"My point still remains though SP - With a forum directly linked to a business, that's 90% full of n…"
Saturday
Jelena replied to Ning's discussion Update to Product Roadmap and Communication Changes
"+1"
Friday
Donna Mac replied to Ning's discussion Update to Product Roadmap and Communication Changes
"Wish you luck with that....."
Friday
Tim Atkinson replied to Jim Kinson's discussion When are we going to see a new Product Road Map?
"I'm sorry I missed those!"
Friday
C.Brickhouse replied to Ning's discussion Update to Product Roadmap and Communication Changes
"+1"
Friday
More…