We’ve moved the list of networks you’ve created to a separate tab so your billing info can be front and center. But, we’ve also added a few things to this page, including a way for you to change or cancel a plan.
This is perhaps the best change — and the one you’ll probably find the most convenient: We’ve discontinued sending out invoices via email and put all of your invoices on one page. This includes past invoices going back to July 2010. You can come back at any time and check out the details. Want to download these invoices for your own records? Just click on the invoice number, and you’ll automatically download a PDF version of that invoice. Each invoice covers all of the networks you currently pay for (if you have more than one).
If you have any trouble, we’ve also included a few different ways you can contact us with billing-related questions. Our hope is that this change to a more self-service approach will make it easier for you to take care of business when you need to.
The best thing about that?????
There's an actual phone number down at the bottom! Lots of people are going to be real happy that they'll now be able to talk with a live person when they encounter these really complicated billing issues. Some things are just hard to explain through help tickets.
Oh, and Eric? When I click on your ning.com link in your discussion, I get "Page not found".
I could have sworn I saw two phone numbers at the bottom. I think one of them was a toll-free. I KNOW I wasn't drinking Ziffendel when I saw that! LOL
Yep... just double checked. There's two numbers at the bottom. One toll-free U.S. and one for international that isn't toll-free.
When I look at my networks, it would be nice to see a date when the next payment is due. Especially since many of my networks have different due dates. Thanks.
Hi Thank you
I have never known who to contact and it has always worried me I could loose all what I have done here. So please tell me how do I find out when the next payment is. I have not taken care of this myself, Justin Nassie put me on here and created this for me. Is there anyway Ning can send reminders for when payment is due. Is it true if FI keep the numbers down on my guest list It will cost me less?
Also I use to have option to edit comments, I do not have that option now. Is there a phone number to talk to someone?
Hey, Sandy! We have a phone number on that page at www.ning.com. That line is devoted solely to billing issues. You also can look at your invoices on www.ning.com to see when your service starts and ends for any given period (month, year, etc.). I would recommend going to www.ning.com and checking it out. Most everything billing-related is on that page.
If you're having a specific support issue, you can open up a ticket from the Support link on your Dashboard, and we'll try to pinpoint what might be wrong.