Now Available: All Your Account Details in One Location

[Eric Suesz]

If you’ve visited www.ning.com this week, you may have noticed that things look a little different. I’m happy to report that an extensive project to update how you access and view your account information has now been completed. This should make managing your Ning Network(s) easier and more convenient. Our hope is that you’ll find all the information you need if you have an account- or billing-related question. 

What’s new? Here’s a few things you’ll notice:

Billing & Payment

• You can now very clearly see your account balance. 
• We’ve included a status that lets you know when you are in “good standing” — when you have a $0 balance.  
• Your Ning account name, email address, password, and payment method is summarized on the main page. 
• Click the links to quickly and easily change any of these account details. 
• Need to add, edit, or remove a payment option? Click the Manage Payment Options link to make changes or to set a new default payment method. 
• If you change your payment method, you can validate your default payment method and make your account current with a new “Make Payment” feature.

My Networks 

We’ve moved the list of networks you’ve created to a separate tab so your billing info can be front and center. But, we’ve also added a few things to this page, including a way for you to change or cancel a plan.

Billing History

This is perhaps the best change — and the one you’ll probably find the most convenient: We’ve discontinued sending out invoices via email and put all of your invoices on one page. This includes past invoices going back to July 2010. You can come back at any time and check out the details. Want to download these invoices for your own records? Just click on the invoice number, and you’ll automatically download a PDF version of that invoice. Each invoice covers all of the networks you currently pay for (if you have more than one). 

If you have any trouble, we’ve also included a few different ways you can contact us with billing-related questions. Our hope is that this change to a more self-service approach will make it easier for you to take care of business when you need to.

[solo]

works great just called them..got a few things worked out,lol

[Writer Chick {Diane}]

The best thing about that?????

 

There's an actual phone number down at the bottom!  Lots of people are going to be real happy that they'll now be able to talk with a live person when they encounter these really complicated billing issues.  Some things are just hard to explain through help tickets.

 

Oh, and Eric?  When I click on your ning.com link in your discussion, I get "Page not found".

[Eric Suesz]

Thank you! Fixed!

[Writer Chick {Diane}]

I could have sworn I saw two phone numbers at the bottom. I think one of them was a toll-free.   I KNOW I wasn't drinking Ziffendel when I saw that!  LOL

 

Yep... just double checked. There's two numbers at the bottom.  One toll-free U.S. and one for international that isn't toll-free. 

[solo]

works super great,when i called them took care of all my billing needs,let me rearrange my payment options,that fit my needs,really friendly and great service,wasnt on hold for very long at all,like a whole 2 minutes..thanks this was very much needed.

[Dr. Tim and Theresa Early]

Thank you! This is, an excellent feature. Upgrade, momentum, and defining bold new frequencies is a definite must. Thank you! Dr. Tim and Theresa Early

[Tom]

Nice improvement.

 

When I look at my networks, it would be nice to see a date when the next payment is due.  Especially since many of my networks have different due dates.  Thanks.

[Brian Floe]

This is a great update for your creator partners! Thanks Eric and everyone at Ning!

[sandy haskell]

Hi Thank you

I have never known who to contact and it has always worried me I could loose all what I have done here. So please tell me how do I find out when the next payment is. I have not taken care of this myself, Justin Nassie put me on here and created this for me.  Is there anyway Ning can send reminders for when payment is due. Is it true if FI keep the numbers down on my guest list It will cost me less?

Also I use to have option to edit comments, I do not have that option now. Is there a phone number to talk to someone?

Thank you

Sandy.

Sandy

[Eric Suesz]

Hey, Sandy! We have a phone number on that page at www.ning.com. That line is devoted solely to billing issues. You also can look at your invoices on www.ning.com to see when your service starts and ends for any given period (month, year, etc.). I would recommend going to www.ning.com and checking it out. Most everything billing-related is on that page.

If you're having a specific support issue, you can open up a ticket from the Support link on your Dashboard, and we'll try to pinpoint what might be wrong. 

[sandy haskell]

Thank you for responding. I went there and the following is what was written to me. I have not been able to get in.-----------There is no account with the email address [e-mail]. Click here to sign up or sign in below with a different email address.

[Eric Suesz]

You are the Network Creator, correct? Hmmm. You should be able to sign in with your NC email address. If you can't, I would definitely recommend calling us on Monday to check on the billing details.