Pages have Errors, Can not approve new members!

[TJ]

I am getting an error page when trying to approve new members, this is happening with multiple pages throughout the site. Started yesterday and I was hoping it would be fixed by today. Anyone else having problems?

http://wwwTheHomeschoolLounge.com

 

 

 

[Eric Suesz]

If you can submit a ticket from your dashboard, we can try to determine the cause and fix it. Thanks!

[TJ]

I sent in a help ticket this morning.

Thanks

[Eric Suesz]

What's your ticket number? 

[TJ]

Ticket #00534674

Can not access anything pertaining to member management and members can not join groups.

I have not changed anything on the site since this started so it can not be something we triggered.

[TJ]

Still have not heard anything. It has been 3 days since I was able to access member management areas on my network...have 20 new members to approve. :(

[Eric Suesz]

Sorry you're having trouble. I notice you started another discussion about this here. We'll try to get it sorted for you. 

[TJ]

I opened /  started the other discussion to see if someone would help me or tell me "How" to locate my Scripts for Ning. I do not see anything under my dashboard that takes me to S4N.

 

Where are the Scripts for Ning to turn them off?

 

Still can not access....

• Member management areas
• Features
• Members can not join groups

I have 26 people waiting to be approved for over 4 days now.

I appreciate your help and I hope you can understand my frustration. Is there anyone at Ning that can come to my network and just have a look?

[Garnor Morantes]

TJ, I see Monica is working with you on your ticket. As part of her assistance, she'll definitely be taking a look at your site. Please allow for us to respond via the ticket. 

[TJ]

Thanks....I did but when I reply I do not hear back, so I thought a bump here might help.

Well, Monday came and went with no help. Maybe tomorrow will be the day that we can fix my network. 5 Days and counting. :)

Sorry to be a bother.

[TJ]

I am really sorry if I seem like a pest. My network has over 17,000 moms and I am getting emails all day about when they can join, why can't they join groups, why can't they get into member management areas etc etc.. I now have 33 waiting to be approved and we are going on day 6. Is there anyone who can help? I have done everything she asked. I am getting no reply from help ticket since yesterday at 12:00 pm in the afternoon.

[TJ]

Events can no longer be accesed either...getting the same window..

 

 

 

[Garnor Morantes]

TJ, let us work through the ticket with you on this one. I'll connect back with the team so they can review and respond there.