Please help! Custom domain problem!!

[Christopher Curran]

Hi there,

I started a ning social network at zoovsocial.ning.com. 

I really wanted to use my own domain (zoov.co) so I went to my register and put in the following settings:

@	A			208.82.16.68
www	CNAME			zoovsocial.ning.com.

Now when I visit my site, I get this:

SORRY! THIS NING NETWORK HAS BEEN TAKEN OFFLINE.

If you created this network and you'd like to take your network online, please sign in.

Want to create your own social network? Get started with Ning today.

-----------------------------------------------------------------------------------

The sign in link doesn't work to take my network online even though it wasn't offline???

I really need to start my site tonight, anyone any ideas :(:(?

Thanks!

[Eric Suesz]

Are you still having trouble signing in? What kind of error message do you see? 

[Christopher Curran]

Too many redirects.

Tried in 5 different browsers, on my ipad, android tablet, iphone and xbox and it happens on every single one. So annoying. My network is completely unreachable.

[Christopher Curran]

Further to that, when I am singed into ning.com it says - 

YOU ARE NOT ALLOWED TO SEE THE PAGE YOU ARE LOOKING FOR. 

when I click sign in.

[Eric Suesz]

Okay, it sounds like maybe you have your domain pointing to your Ning site and your Ning redirecting to your domain so you're locked out of this infinite loop. Would you like me to reset this for you so you can start over? 

[Christopher Curran]

Ok yeah but will it not just happen again, am I doing something wrong?

I put the above CNAME and A records into my host then I came back to my zoovsocial.ning.com site and put zoov.co in the alternative domain field and made sure it was checked before hitting save and that's when the problem occurred. 

If you reset it, I don't want to do the same thing for it not to work again :(.

[Eric Suesz]

Actually, now that I am looking more closely, it appears you have two sites and one is cancelled. Did you by any chance create two sites and cancel one? I see zoovsocial.ning.com and zoovww.ning.com. The latter is cancelled. You may want to make sure the settings on your registrar's side are pointing to the former. 

This one works: http://zoovsocial.ning.com/

[Mat]

Could be the dot (.) you added after your network name. try without adding that. 

[Christopher Curran]

Eric, they are pointing to the former network, the zoovww was cancelled weeks ago as this same issue happened to me and I got fed up and cancelled my subscription. Today I decided that I wanted to give ning another shot so I created a brand new network, set up the domain settings to point to the new network from scratch and it just didn't work.

That's weird, did you change something with zoovsocial.ning.com as it was definitely not working until I go your response? I am going to try and add zoov.co as the alternative domain and see what happens.

Mat - I've tried this however it makes no difference.

[Christopher Curran]

Eric, I just went to domain mapping, entered in Zoov.co as the alternate domain, saved the page and it said changes saved successfully however there was no "zoov.co" showing in the alternate domain, I clicked home and I am back to the Network Offline message.

[Eric Suesz]

Oy. That definitely sounds very weird. Have you already contacted our support team? If so, can you share a ticket number with me? I think we need to bring in a specialist. 

[Christopher Curran]

I've only just submitted the ticket. Here is the reference - ref:_00D80cCLt._50040Nkeuj:ref.

I just really need it fixed as I previously had a site with 3000embrrs on boonex dolphin but I wanted to bring them over to ning.

[Christopher Curran]

Do you think it's likely that your team will look into this today. Eager to get my network opened.