Resend Invitations

[SweetPotato]

Hi

I've just been playing around with the language of my invitation emails and wanted to see how the text looks in the Resend Invitation option that you can select from the Member Management drop down list. I resent one to myself and never received it.
Is this peculiar to my network or is everybody experiencing this?

Thanks

SP

[Aaron]

Hi SP!

Did you resend the invitation to an email that has already joined your network? If that's the case, we won't resend the invitation. If you're seeing this with a brand new email that's never joined your network, please let us know via a ticket so we can get all the details and check it out for you.

Thanks,
Aaron 

[SweetPotato]

hi, it is one that has been a member previously but I then delete the account or leave the network to test things like this. would that be why?
cheers
sp

[Aaron]

Hi SP,

Using the same account multiple times might make things a bit complicated on our back end, invitation-wise. Let us know if you're seeing this with an account that's never been used or if you're seeing any other issues with resent invitations.

[SweetPotato]

Hi Aaron

I've created a new email, sent an invite (received), then resent the invite and it wasn't received.

Do I need to submit a ticket?

Thanks

SP

[Aaron]

Hi SP,

I see you already sent in a ticket—thanks! I'm testing this out on my end as well and I'm seeing the same behavior you are: original invites are sent, but the resent invites aren't going through. I'll follow up with you in the ticket you opened.

Thanks,
Aaron 

[Joe Freed]

Hi Aaron,

I am having the same issue.  I tried an example with a friend's email.  Original email went through, but the resend did not.  Do you have a fix for this?

Thanks

[Aaron]

Joe,

It looks like this is indeed a bug on our end. We're looking into a fix now, but I don't have any further info just yet. Will keep everyone posted here as soon as we know more.

—Aaron

[Aaron]

Hi all,

We have a fix ready for this but it's pending some final QA. We're planning have it go live tomorrow or if not then, in the next week.

Thanks for your patience!
Aaron 

[Scott Bishop]

Hi Aaron,

I would like to know if I understand this correctly. If I resend an invite to an email that is already a member, that person will not get the resend email?

btw- I did a test resend to myself. I received the resend email but just as I sent it I got a page saying error, under construction.

[Tim]

Aaron,

I hadn't seen this thread, and I've just filed a separate ticket, as when I try and send re-invites, I'm getting http://www.my network.com/error.php?code=500, which obviously isn't the case!

[Aaron]

Hi again,

The fix for this issue is now live. Thanks for your patience!

Aaron

[SweetPotato]

Cheers Aaron