Back in May 2009, exactly a year after I set up my first network here on Ning, I decided to move it. I left because I wanted to White Label my network, which can not be done here. It turned into a disaster, of course. The people at SocialGo are horrible
help, and my experience with Widget Laboratory equally so. Thankfully, I never deleted my Ning network, and after receiving an email informing me of Ning's decision to take my network offline and delete it within two weeks if I did not respond, I considered coming back to Ning. I have begun rebuilding my network, and I have run into technical issues (Ning functions are disappearing). No problem, I'll just submit a ticket. Right? I forgot about the New Ning (one of the other reasons I left).
I realize I am not paying the premium Help fee, but It's been two days since I submitted that ticket. What I'm wondering is if the delay in assistance has to do with the inactivity of my network. I was a Premium customer before my decision to leave Ning, and I am considering doing so again. I also plan to invest a lot of money in revamping the site. However, before I move forward, I need to know if there's something I need to know or do. I mean what's going on here these days? I used to pride myself on knowing pretty much everything there was to know about Ning, but I find myself at a disadvantage right now. Can someone tell me if I'm missing something, or do I just have to wait my turn?