Should I, Or Should I Not.

[Patrick Chappelle]

Back in May 2009, exactly a year after I set up my first network here on Ning, I decided to move it. I left because I wanted to White Label my network, which can not be done here. It turned into a disaster, of course. The people at SocialGo are horrible help, and my experience with Widget Laboratory equally so. Thankfully, I never deleted my Ning network, and after receiving an email informing me of Ning's decision to take my network offline and delete it within two weeks if I did not respond, I considered coming back to Ning. I have begun rebuilding my network, and I have run into technical issues (Ning functions are disappearing). No problem, I'll just submit a ticket. Right? I forgot about the New Ning (one of the other reasons I left).

I realize I am not paying the premium Help fee, but It's been two days since I submitted that ticket. What I'm wondering is if the delay in assistance has to do with the inactivity of my network. I was a Premium customer before my decision to leave Ning, and I am considering doing so again. I also plan to invest a lot of money in revamping the site. However, before I move forward, I need to know if there's something I need to know or do. I mean what's going on here these days? I used to pride myself on knowing pretty much everything there was to know about Ning, but I find myself at a disadvantage right now. Can someone tell me if I'm missing something, or do I just have to wait my turn?

[Jen]

I for one, sincerely miss seeing you around. ;-)

On Ning Support, I can't speak for them. But, I can tell you, with the overwhelming (I'm sure) number of support questions/issues they receive each day, you will definitely get your answers quicker, if you add the premium support to your plan.

On your particular issues, this should have happened just yesterday, when the new member page grid was implemented? You can read an ongoing discussion about this, here:
http://creators.ning.com/forum/topics/s4n-is-jacking-up-my-manage?x...

Best to you as always! I haven't had much oatmeal lately. ;-) I bet I do, after hearing from you! (private joke, LOL!)
~Jen

[Patrick Chappelle]

Hey Jen! I was bumping around here the other day and wondering of it was your profile I was seeing. It's great to be back (well, it will be once I get these issues resolved). Thanks for the info here, that's precisely what's happened. I'm going to check into it again.

LOL @ Oatmeal. My local supermarket stopped carrying my Silver Palate, back to Quaker.

[KEVIN Jackson]

just wait.....karma is a mother....had a good thing got greddy and wanted more,now you in a pickle......patients man...i am sure they will get you.....

[Patrick Chappelle]

i'm good now, bro. i am back to being a premium customer. things couldn't be better (unless i hit the lottery, of course).