I made a support ticket for an issue,

If people don't want to receive any emails, they can switch that of in their profile settings.

BUT: it seams that as soon as you reply or make a discussion you will still follow it and so, receive emails. The only way is to hit the button "stop following"...

 

Can also this setting be changed to default off when people check the box to not receive any email at all or an extra check box?

Views: 47

Reply to This

Replies to This Discussion

Hey Stefaan!

I think if they uncheck the box on their email settings page, they should actually stop following discussions by default when they post or reply to them. Are you not seeing that? I could be wrong.

/Evan
Ning Product Manager

Hey Evan,

 

That's what I would have believed in the first place, until I got a reply from the Ning support team:

Thanks for getting back to me. Even if someone chooses to receive no email notifications, they can still choose to follow a Forum or get notifications from a Group. These settings are separate from those in the Settings menu that is linked from your profile page. To stop receiving these notifications you must go directly to the Group or Forum and choose to stop following. If this member is receiving notifications from a Group or Forum that he's not following, please send me a link to the Forum or Group so I can test this out. 

Cheers, 
Shaun


So I can say, indeed that's not what a member is seeing...what do you think?

Hey Stefaan!

Yup, I'm definitely aware that, after turning off your email settings for notifications, you can *elect* to start following a discussion. However, I thought that the *default* was that you would not follow a discussion if you had turned off your email settings.

/Evan
Ning Product Manager

Hey Evan,

 

I created a test profile to give it a go...and indeed it does what it's supposed to be doing!

Although I believe our member did this, I'll double check to see if he selected the "not recieve any mail".

 

If he did, I'll get back in contact with Shaun...

 

I was a little mislead by his reply...

I had an issue with a member like this so I fianlly got him on the phone and found that we was clicking "follow" to try to turn them off, when in fact he was turning them on by doing that... LOL

my members aren't that...no just kidding :)

 

Thanks for the info...I'm waiting for his reply and will keep you posted!

RSS

What's Up With Ning 3.0?

Click here to share your thoughts on what features we should develop next! - Survey will close Friday, 4/25

Projects that the Ning 3.0 Team is currently working on: 

Articles - a new way of organizing longer content pieces. Released 4/16.

Activity Feed Updates - options for more content in the activity feed.

Forum Notifications - ability for members to opt into receiving notifications of new discussions in forums. Released 4/9. 

APIs - The ability to create new members and content programatically.

For more information on what's next, visit the Product Roadmap

Latest Activity

Kos replied to Enrrico Torres's discussion 'Want to remove powered by from footer'
"That's what Enrico wanted to do to begin with.  Change "powered" to…"
11 minutes ago
Fire-Tech replied to Phil McCluskey's discussion 'Introducing Email Notifications for Blogs and Forums'
"Crystal, I have had the same problem and submitted ticket #592114. I have done things as directed,…"
13 minutes ago
Crystal Coleman replied to Enrrico Torres's discussion 'Want to remove powered by from footer'
"Hi Strumelia,  In general, the copyright symbol has become a more standardized and formal way…"
24 minutes ago
soaringeagle replied to Phil McCluskey's discussion 'Introducing Articles and the Author Bio Box'
"not sure what u mean exactly but 1 sec ill test something think i can add it everywhere except…"
24 minutes ago
Jeffrey Haskins replied to Phil McCluskey's discussion 'Introducing Articles and the Author Bio Box'
"But just within the area the article was added right?  That was jest I got from NING.…"
30 minutes ago
Anam replied to Phil McCluskey's discussion 'Introducing Email Notifications for Blogs and Forums'
"No. Than"
42 minutes ago
Aaron replied to ComunidadFCB.com's discussion 'No me deja dar de baja mi comunidad (Cancelarla)' in the group Ning Networks en español
"Hola, no veo un tiquet de tu red. ¿Puedes volver a enviarlo? He aquí el…"
44 minutes ago
soaringeagle replied to Phil McCluskey's discussion 'Introducing Email Notifications for Blogs and Forums'
"common mistake is adding a a comment wall on a feature thats got comments already"
44 minutes ago

© 2014   Created by Ning.

Badges  |  Report an Issue  |  Terms of Service