"Super Active" (Now titled "Big Discussions") is Super Wrong

[Speed Racer]

note: i edited the title, since the area was renamed. To elaborate, yes, those ARE Big Discussions, there is no doubt about that. This discussion pertains more to the algorithm that creates the list, no matter what an NC decides to name it. My post below, in this discussion, dated 4/4/11, currrently most recent, really helps to show there is a major error in the algorithm.

 

Just an observation, but I am pretty darn sure that myself and several others have been more active out here since that leaderboard went up than at least 4-5 of the people listed under "Super Active" . I'm not trying to get my name put on this leaderboard, I'm just saying it's not really a good name for the leaderboard is all.

[Brian Floe]

The way I'm reading Nings response is that there is no point in sending screenshots to Ning support showing a half filled leaderboard spite several other items being commented on within the last few hours according to latest activity. They appreciate my efforts, but there simply is no bug because they intended this behavior when they programmed it. They talked about it across the company and they just don't see any problems. Instead I should consider that perhaps I'm envisioning the leaderboards to work in another way than what Ning intended.

 

For more than 90 days I have tried to do one simple thing: show Ning a bug in the leaderboards. So far I have not succeeded in getting them to even see the problem. In fact so far not one single person from Ning has let me understand they they even get the point I'm addressing.

For more than 90 days not one single person from Ning has even acknowledged that there even are items being shown in latest activity that do not show up in a half filled leaderboard. They tell me they can't see that problem anywhere, which we can all see in my screenshots.

 

I was so set on helping them see this problem, so they could be aware of it. Support can't see a problem even when shown screenshots of it, Eric can't see it, Nick can't see it, in fact across the company no one can see it. 

 

Instead we should consider that perhaps we are envisioning the leaderboards to behave in a different way than what Ning intended.

 

Can anyone out there please show me what I'm missing, because I just can't believe that any company would respond this way to a bug report?

[Brian Floe]

This is the kind of screenshots I have been sending Ning for 2 months now. This one is straight from my network.

 

Ning can't see the problem, so we must work even harder to make them pinpoint the problem.

 

[Brian Floe]

Items leaderboards set to display max: 10

Items displayed in leaderboards: 4

 

Content items in latest activity which are not displayed in leaderboards: 2

 

Items leaderboards should display: 6

[Brian Floe]

Ning, is it seriously reasonable of you to continue to pretend you cannot see those items in latest activity not being displayed in the [half filled] leaderboards? Why must it take months to file a simple bug report? Do you think that is a sane way to treat your paying creator partners?

[Brian Floe]

Trying to assist Ning in spotting the problem with the leaderboards:

 

[James Hawkins]

Hi Brian,

I've been following your posts about this and without the algorithm to look at it is difficult to hazard a guess, but here is my take for your consideration.

First:  5 of the 6 posts you refer to are of photos of the Apple III and they are in the Apple III album and maybe they are combined for that album ...isn't that number three on the content list? The last is a comment about an apple IIc by you.  (I had one of those! The computer that is..) Have you blocked yourself from the top member list? Then maybe your comment won't register.

Second:  What is a day?...is it a rolling 24 hrs or is it a calendar day? Being in Germany you're in a different day than Disneyland Ningland.   ...is that the case and whether it would have any effect is something I don't know. 

Third: How active a day is it? I know that when I drop down to one day my top content rarely fills, especially now with school out on break. The kids may look at stuff (I'm hoping=) but may not comment or reply/interact in other  ways. I leave mine set at one month and it stays full even when it is slow because of school break (and the kids don't know, LOL). I'm sure your site is much more active than mine but maybe it's reflecting the beginning of a slow day in Ning time or just a slow period.

Anyhow, this is just speculation on my part on a lazy morning in Thailand during Thai New Year (Songkran) and is not to be taken as a defense of Ning's silence.   ....and of course just a FWIW by me.

James 

[Brian Floe]

Hi James, could you please apply for a job at Ning? This is the kind of honest attempt of actually relating to the issue that is needed, thanks for that.

 

First off, congrats on having owned such an old Apple computer ;)

 

The leaderboard is displaying another image called "Apple III monitor", not the image I'm pointing to in latest activity "Apple III".

I am not blocked from the leaderboards no, Ning support did go over that possibility from the beginning. I also checked that to begin with myself.

 

If the problem is the "day", then Ning support has had 2 months now to simply explain this to me, which they have not. I'm told it looks reasonable, and I don't understand how it can be reasonable if the leaderboard ignores certain items. 

But somewhere here on Creators I read from Ning that the leaderboards go back 24 hours, which also would make most sense.

If they cut at the beginning of each new day according to a Cupertino clock we then it's not a bug, but a less than desirable solution.

(Disney Ningland ;)

 

The problem is not how active it is, this of course is not the fault of the leaderboard, so we agree on this of course. The problem is that the network seems to be more "active" than the leaderboard is willing to admit (is one way of putting it).

There's simply items in latest activity that is not being displayed in the leaderboards.

 

If there is a sound explanation why the leaderboards do not display these items, that's great, otherwise we have a bug of some kind. Trying to address this should be viewed as cooperation between Creators and Developers.

I am still baffled that these obvious screenshots are not raising an eyebrow  across the company. I'm baffled that Ning support sends me a message from the developers that it looks "reasonable". It leaves me with a thought that perhaps they didn't really understand what I've been trying to communicate at all?

 

I deeply appreciate that you are trying to help solve this mystery James, thanks so much. You dig in and relate to the actual problem I'm pinpointing. I get the feeling Ning sees it all as troll behavior on their forums, but I could be wrong.

[Brian Floe]

Aaron and myself has been waiting since march 22 for an answer from Nick to my screenshots showing a half empty leaderboard and several items commented on in latest activity which are ignored by the leaderboards.

 

First I diligently tried for 90 days sending screenshots to Ning support, but nobody could see any problems at HQ. Then I tried posting them here in the forum where we are told that people across the company has looked at them and nobody can find any faults in the leaderboards.

 

I filed this ticket February 10 2011. So 2,5 months down the road and so far no one at Ning can see in my screenshots what every NC can see.

 

I would like to file a bug, in the bug filing process.